Technology: Page 9

  • A robotic arm that prepares Better Days food for delivery
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    Permission granted by Remy Robotics
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    Remy Robotics opens bot-run ‘Better Days’ kitchen in NYC

    The concept employs machines that use artificial intelligence to cook hundreds of menu items in kitchens as small as 200 square feet.

    By • Nov. 10, 2023
  • A photo of the outside of a Wingstop.
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    Courtesy of Wingstop
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    Wingstop drops Olo in favor of $50M in-house tech

    The chain, which represents 3% of Olo’s revenue, will roll out a proprietary tech stack in 2024 designed to provide more personalization and drive frequency.

    By • Nov. 8, 2023
  • Toast point of sale hardware is shown
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    Courtesy of Toast Media Kit
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    Toast’s growth slows

    The restaurant fintech noticed “a modest slowdown” in same-store sales in the latter half of Q3 that continued into October, the company’s CFO said Tuesday.

    By Caitlin Mullen • Nov. 8, 2023
  • An image of sweetgreen's automated kitchen in Naperville, Illinois
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    Courtesy of Sweetgreen
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    Sweetgreen accelerates deployment of automated kitchens

    The salad chain opened its first Infinite Kitchen this year and has seen improvements to throughput, order accuracy, portioning and diner experience.  

    By • Nov. 6, 2023
  • Side-by-side screenshots show DoorDash's in-app tip reminder screen.
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    Courtesy of DoorDash
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    DoorDash tests in-app tip reminders on customers

    A new prompt, which tells customers that orders without tips are likely to be delivered more slowly, has reduced tipless orders in a multi-market trial.

    By • Nov. 2, 2023
  • A Denny's location in Emeryville, California.
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    Justin Sullivan via Getty Images
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    Denny’s will grow its burrito virtual brand ninefold

    The diner chain is bringing Banda Burrito to 80 additional restaurants next month to combat sluggish traffic and rising wages.

    By • Oct. 31, 2023
  • A Five Guys restaurant is pictured in London, England on May 7, 2020. The company confirmed a data breach last September in a series of consumer notification letters issued Dec. 29, 2022.
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    Alex Davidson via Getty Images
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    Five Guys discloses hack of 2 employees’ emails

    The disclosure comes weeks after the company agreed to settle a federal class action suit stemming from a 2022 attack.

    By David Jones • Oct. 30, 2023
  • A still from Chipotle's promotional automated makeline shows corn bouncing in a bowl.
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    Retrieved from Chipotle on October 03, 2023
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    Chipotle will raise wages in California, continue testing robots

    The chain plans to hike prices by mid-to-high single digits in California next year to compensate for a 20% wage increase in that market.

    By , • Oct. 27, 2023
  • A person uses Square's generative AI to set up a website for a retail brand.
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    Courtesy of Square
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    Square adds generative AI tools for restaurants

    The point-of-sales provider's latest features include menu and website copy generators, which are designed to automate operations and increase efficiency.

    By • Oct. 18, 2023
  • Denny's is bringing on a new exec to lead its information technology efforts.
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    Courtesy of Denny's
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    Denny’s hires Brinker exec as first chief digital and technology officer

    Pankaj Patra joins Denny’s from Brinker and will oversee the digital and technological aspects of both Denny’s and Keke’s Breakfast Cafe, which Denny’s acquired in 2022.

    By • Oct. 16, 2023
  • An image of a storefront with Auntie Anne's and Jamba branding
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    Permission granted by Focus Brands
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    Focus Brands hires 3 execs in focus on company-wide operations

    The new hires, who have authority across all seven brands, will bolster the chain’s efforts to co-brand units and take advantage of purchasing power.

    By • Oct. 16, 2023
  • Graph
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    Permission granted by Esper
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    Sponsored by Esper

    How enterprise-grade Android solutions are modernizing restaurant operations

    Deliver better device experiences with the perfect mix of performance and agility across your hardware and software stack.

    Oct. 16, 2023
  • A diverse audience of smiling and laughing businesspeople are shown sitting in on a conference keynote. The right side of the speaker's back is visible to the camera.
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    Cecilie_Arcurs via Getty Images
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    9 restaurant industry events to attend in 2024

    The coming year is packed with conferences focused on hot-button restaurant issues ranging from franchise operations to generative artificial intelligence. 

    By • Oct. 13, 2023
  • An image of various Asian food items in steamer bowls, like bao buns, rice
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    Permission granted by Wow Bao
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    Virtual brand troubles are growing pains, not death rattle, experts say

    “We’re in the second inning of a nine-inning ballgame,” said Geoff Alexander, Wow Bao’s CEO and president.

    By • Oct. 11, 2023
  • A McDonald's store is shown in Houston, Texas.
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    Brandon Bell via Getty Images
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    McDonald’s US CMO on brand’s first-party data transformation

    After years of struggling with the youth market, the chain has turned things around thanks to its loyalty program and more culturally impactful campaigns.

    By Peter Adams • Oct. 11, 2023
  • A red emergency pizza box from Domino's
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    Courtesy of Domino's
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    Domino’s gives away ‘emergency pizza’ in latest rewards program push

    As federal student loan payments resume, the chain is expanding its recent campaign and giving away $1 million in free pizzas to borrowers in need.

    By Sara Karlovitch • Updated Oct. 25, 2023
  • Group of friends cheering while watching a football game.
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    gradyreese via Getty Images
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    Sponsored by DIRECTV for Business

    Prepare your restaurant for a winning sports season with the NFL Sunday Ticket from EverPass

    Keep your guests coming back week after week, season after season with DIRECTV FOR BUSINESS.

    Oct. 9, 2023
  • An image of Domino's and Microsoft headquarters.
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    Courtesy of Domino's/Microsoft
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    Domino’s, Microsoft partner to bring AI to restaurants, online ordering

    The two companies will work together to create technology with Azure OpenAI to help managers handle inventory, staff scheduling and customer experience, with the first iteration of the generative AI set to roll out by March.

    By • Oct. 3, 2023
  • A still from Chipotle's promotional automated makeline shows corn bouncing in a bowl.
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    Retrieved from Chipotle on October 03, 2023
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    Chipotle, Hyphen begin testing automated makeline

    The technology-enabled makeline for salads and bowls could help Chipotle free up labor, as about 65% of its digital orders are for these meals, but questions remain about the machine’s food safety.

    By • Oct. 3, 2023
  • Purple Background
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    Permission granted by Esper
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    Sponsored by Esper

    New data: How restaurant companies manage device technology

    Four ways restaurants are using modern solutions to manage their devices and one way they are way behind.

    Oct. 2, 2023
  • Chef looking at list
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    Hispanolistic via Getty Images
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    Sponsored by CoverWallet

    Cyber hackers see your restaurant’s data as a buffet — here are 10 ways to stop them

    Cyber threats are becoming increasingly prominent in restaurants. This article reveals 10 crucial steps eateries must take to protect their secrets, data and profits in an ever-evolving cyber battleground.

    By Dan Wahl, Senior Manager of Restaurant Insurance Solutions at CoverWallet • Oct. 2, 2023
  • Promotional images of phone screens showing Sweetgreen's app.
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    Courtesy of Sweetgreen
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    Sweetgreen adds in-store loyalty offer

    This rewards expansion could grow frequency among Sweetgreen customers, 50% of whom order on-premise.

    By • Sept. 26, 2023
  • A stack of uncooked Impossible Burger patties separated by wax paper on a yellow background
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    Courtesy of Impossible Foods
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    Slumping demand forces 2 California plant-based startups to close

    Hooray Foods and Nowadays, which both had restaurant clients, join a growing list of companies in the category that have gone out of business or scaled back their growth plans.

    By Elizabeth Flood • Sept. 25, 2023
  • Person scanning watch
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    iStock / Gabriel Trujillo

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    Sponsored by PayiQ

    Labor shortages and unattended technologies are changing the loyalty landscape

    Labor shortages and unattended tech are on the rise, causing restaurants to rethink loyalty.

    Sept. 25, 2023
  • A hand receives a White Castle bag from another hand coming from outside the door
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    Courtesy of White Castle
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    White Castle adds in-app delivery with Uber Direct

    Menu items are available for the same price as dine-in, and customers pay a flat fee of $4.99 for delivery. 

    By • Sept. 21, 2023