Technology: Page 10
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Permission granted by Toast
Toast to cut 550 employees
The company’s CEO acknowledged during an earnings call that “we grew our team too quickly in some areas,” while reporting a presence in 106,000 locations as of the end of 2023.
By Lynne Marek • Feb. 16, 2024 -
Justin Sullivan via Getty Images
Burger King, Popeyes lean into kiosks, remodels to spur speedy service
Parent company Restaurant Brands International is focusing on improving speed and convenience as drivers of customer satisfaction.
By Bryan Wassel • Feb. 15, 2024 -
Explore the Trendline➔
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Courtesy of Starbucks
Starbucks, Bank of America tie up loyalty programs
Eligible Bank of America card holders can link their Starbucks rewards account to earn 2% cashback on qualifying purchases and one star for every $2 spent at the coffee chain.
By Aneurin Canham-Clyne • Feb. 15, 2024 -
Courtesy of Wendy's
Wendy’s to spend $55M on breakfast ads
The burger chain hopes the marketing push will boost North American sales in the daypart to $6,000 a week per restaurant.
By Aneurin Canham-Clyne • Feb. 15, 2024 -
Permission granted by Inspire Brands
Inspire Brands buys delivery tech firm Vromo
The parent company of Dunkin’ and Buffalo Wild Wings bought the firm for an undisclosed sum, marking its first deal since its $11.3 billion Dunkin’ buy.
By Emma Liem Beckett • Feb. 13, 2024 -
Courtesy of Grubhub
My Place Hotels of America taps Grubhub for food delivery
The hotel franchisor aims to enhance the guest experience through the partnership, as hotel dining becomes increasingly digital.
By Jenna Graber • Feb. 12, 2024 -
Courtesy of Taco Bell
4 ways Yum accelerated tech deployment in 2023
From kiosks to automation, the company debuted proprietary systems across thousands of locations to improve operations and grow sales.
By Julie Littman • Feb. 8, 2024 -
Justin Sullivan via Getty Images
McDonald’s sets sights on $45B in loyalty sales
A larger loyalty member pool will provide more customer data for the fast-food chain to improve personalization.
By Bryan Wassel • Feb. 7, 2024 -
Justin Sullivan / Staff via Getty Images
McDonald’s invests aggressively in technology
The fast food giant’s three-pronged plan aims to digitally transform customer experience, franchise operations and core systems, President and CEO Chris Kempczinski said Monday.
By Matt Ashare • Feb. 6, 2024 -
Courtesy of Starship
Starship Technologies raises $90M, reaches $230M in total funding
The autonomous delivery bot company will use the additional funding to expand operations, enter new markets and develop its AI technology.
By Julie Littman • Feb. 6, 2024 -
Courtesy of KFC
KFC US launches points-based digital rewards program
Members earn 10 points for every eligible dollar spent online. Points are redeemable for free food in KFC’s Secret Recipe Vault, which rotates rewards.
By Julie Littman • Feb. 6, 2024 -
Permission granted by Ascent Hospitality Management
Ascent Hospitality bolsters C-suite with CTO, Perkins president hires
Toni Ronayne will lead Perkins after serving as managing director, Canada at Little Caesars, while Steven Roach becomes chief technology officer after working at Focus Brands.
By Julie Littman • Feb. 5, 2024 -
Permission granted by Yelp
Yelp enhances user experience with AI-driven features
Large language models will create business summaries for restaurant, food and nightlife businesses based on content from reviews.
By Julie Littman • Jan. 30, 2024 -
Courtesy of Jersey Mike's
Jersey Mike’s to use SoundHound’s phone AI in at least 50 restaurants
The AI tech now answers “100% of calls” at participating stores and recognizes natural language, meaning diners can order a #55 or “Big Kahuna” and the system understands these terms describe the same sub.
By Aneurin Canham-Clyne • Jan. 25, 2024 -
Permission granted by Puttshack
How Puttshack and Pinstripes sustain AUVs over $8M
At the ICR Conference in Orlando, Florida, company executives discussed how post-pandemic consumer trends are driving traffic in the eatertainment space.
By Aneurin Canham-Clyne • Jan. 22, 2024 -
Permission granted by Weigel's
4 tech upgrades that can drive foodservice sales
AI-powered ordering, back-office training programs and more can help improve operations and boost revenue for c-stores’ growing meals businesses.
By Amanda Baltazar • Jan. 17, 2024 -
Permission granted by Taco Bell Corp.
Taco Bell stages Las Vegas fan experience ahead of Super Bowl LVIII
A gathering in the style of tech conferences will preview new products and partnerships coming in 2024, all against a big game backdrop.
By Peter Adams • Jan. 12, 2024 -
Retrieved from Taco Bell Corp. on August 25, 2022
Yum names Pizza Hut exec as chief digital and technology officer
Joe Park, who directed the rollout of Pizza Hut’s managerial tool HutBot and early deployments of Dragontail AI, assumes his role on March 1.
By Aneurin Canham-Clyne • Jan. 11, 2024 -
Retrieved from Maizano on November 27, 2023
Deep Dive7 restaurant industry trends to watch in 2024
Development costs will remain high and service fees could frustrate diners, but personalized offers and labor-saving tech may give brands an edge.
By Emma Liem Beckett , Aneurin Canham-Clyne , Julie Littman • Jan. 10, 2024 -
Permission granted by Square
Sponsored by SquareOpening a restaurant? These are the metrics that actually matter
Here are key findings to help operators understand what strong business metrics look like, and make better business decisions moving forward.
By Ming-Tai Huh, GM of Restaurants at Square • Jan. 8, 2024 -
Courtesy of Chowly
Chowly buys digital marketing platform Targetable
The addition of the marketing technology will allow Chowly to help its restaurant clients boost their online ordering traffic.
By Julie Littman • Jan. 4, 2024 -
Retrieved from Burger King Brazil on December 21, 2023
Burger King turns hangovers into discounts with facial recognition
In the tradition of its “Whopper Detour” and “Burn that Ad” campaigns, the chain’s latest stunt uses mobile technology to drive engagement.
By Chris Kelly • Dec. 21, 2023 -
Courtesy of Wingstop
Wingstop names CIO
Chris Fallon joins the wing brand as it prepares to roll out a $50 million in-house technology platform built to allow it to leave Olo’s system.
By Aneurin Canham-Clyne • Dec. 15, 2023 -
Courtesy of Chipotle Mexican Grill
Chipotle invests in regenerative farming robots
The restaurant chain is looking to reduce its dependence on conventional fertilizer with a fleet of autonomous, weed-cutting bots.
By Sarah Zimmerman • Dec. 14, 2023 -
Retrieved from Wendy's on December 11, 2023
Wendy’s franchisees can pilot drive-thru AI in 2024
Wendy’s FreshAI, a partnership with Google Cloud, used drive-thru chatbots to shave 22 seconds off service times at a Columbus, Ohio, test site compared to the local market average.
By Julie Littman • Dec. 11, 2023
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