Technology: Page 10

  • Olo founder Noah Glass on Olo's first day of trading
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    Permission granted by Olo
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    Olo cuts 11% of workforce as losses mount

    Following layoffs impacting 81 workers, former Yahoo executive Joanna Lambert will join Olo as its COO July 5 to help with the company’s strategic reorganization. 

    By • June 14, 2023
  • A photograph of chicken sliders from IHOP's virtual brand TenderFix
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    Permission granted by Nextbite
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    C3 founder Sam Nazarian buys Nextbite

    Nextbite’s delivery-only brands, and its partnerships with restaurants like IHOP and Nathan’s Famous, will continue under SBE Hospitality’s umbrella.

    By • Updated June 14, 2023
  • A man and a woman dressed as a chef look at a tablet. Explore the Trendline➔
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    Wavebreakmedia via Getty Images
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    Trendline

    Back-of-house Technology

    From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
  • An image of a woman making an online order for a restaurant.
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    Weedezign via Getty Images
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    Nextbite sells Ordermark US business to Indian software firm UrbanPiper

    The transaction comes just a few weeks after Nextbite laid off an undisclosed number of employees, with some workers reporting the company would restructure. 

    By • June 10, 2023
  • An image of sweetgreen's automated kitchen in Naperville, Illinois
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    Courtesy of Sweetgreen
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    Sweetgreen will automate all new stores, target suburban markets

    The salad chain’s Infinite Kitchen makeline could remake its labor model, analysts said following CEO Jonathan Neman’s presentation at William Blair’s Growth Stock Conference.

    By • June 8, 2023
  • Person holding up EV charger to car
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    coldsnowstorm via Getty Images
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    Are EV chargers right for your restaurant?

    There are a number of options that restaurant and franchise owners should consider, including charger type, cost and location.

    By Danielle McLean • June 7, 2023
  • An image of a building with Cracker Barrel branding
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    Courtesy of Cracker Barrel
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    Cracker Barrel to beta test rewards program in July

    The casual dining chain expects its loyalty program to boost frequency, brand loyalty and customer value while providing the chain with robust guest data. 

    By • June 7, 2023
  • Chick-fil-A
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    Retrieved from Chick-fil-A on May 07, 2020
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    Chick-fil-A boosts order personalization on app

    App users can add ingredients to menu items via a tap-to-add or tap-to-subtract feature starting June 12, and some tweaks will cost extra. 

    By • June 6, 2023
  • Person sitting on a couch scrolling on a cellphone.
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    iStock.com/Inside Creative House

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    Sponsored by Radar

    Radar helps Whataburger increase repeat orders with real-time pickup ETAs and arrival detection

    Whataburger used Radar to provide restaurants with visibility into pickup customer ETAs to increase the speed of service and labor efficiency while maintaining food quality.

    June 5, 2023
  • Business owner is using laptop.
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    Permission granted by Fourth.com
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    Sponsored by Fourth

    AI in the restaurant industry. Make the data work for you.

    Christian Berthelsen, CTO of Fourth, discusses how data-driven AI is the key to solving labor and inventory challenges in the restaurant industry.

    By Christian Berthelsen, Chief Technology Officer, Fourth • June 5, 2023
  • One of Serve Robotics' delivery robots.
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    Courtesy of Serve Robotics
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    Serve Robotics, Uber Eats will deploy up to 2K delivery robots

    Over 200 restaurants in the Los Angeles market already use Serve’s robots to complete deliveries, which the company claims can reduce air pollution.

    By • May 31, 2023
  • Two business owners standing in front of their restaurant named Gadzooks on a sunny day.
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    Permission granted by Square
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    Sponsored by Square

    How this growing QSR uses tech to handle restaurant craziness

    Learn how a restaurant chain owner uses Square technology to keep his orders flowing.

    May 30, 2023
  • An image of customers sitting inside a restaurant.
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    Permission granted by TaKorean
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    How restaurants can get a slice of Gen Z’s $360B spending power

    This generation's prioritization of time, social media and altruism — combined with a comparative mistrust of tech — sets it apart from millennials and Gen X.

    By • May 25, 2023
  • A branded image for BentoBox.
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    Courtesy of BentoBox
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    BentoBox: Reservation platforms are least popular tool for restaurant search

    Most diners rely on recommendations from friends and family, or on social media posts, when weighing new restaurants to try, per a survey. 

    By • May 25, 2023
  • A muscular video game avatar with a red boxing glove and blue vest stands next to a red chili.
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    Courtesy of Chipotle
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    Chipotle gears up for a fight with Street Fighter 6 activation

    The fast casual giant is rewarding consumers who make digital orders with in-game currency and trading free food for viewing time on Twitch.

    By Sara Karlovitch • May 25, 2023
  • Atosa Catering Equipment's prototype fry machine at the National Restaurant Association show on May 22, 2023.
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    Aneurin Canham-Clyne/Restaurant Dive
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    Cooking up automation: 4 labor-saving tech solutions at the NRA Show

    From a hand scanner that detects contaminates to a robot arm that can fry, salt and package food, technology is transforming the back of house.

    By • May 23, 2023
  • Employees of the online review site Yelp watch as former New York City Mayor Michael Bloomberg speaks at the East Coast headquarters of the tech company on October 26, 2011 in New York City.
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    Spencer Platt via Getty Images
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    Activist investor may pressure Yelp to sell, reports say

    TCS Capital Management wants Yelp to explore strategic alternatives, such as selling itself, as a way to boost shareholder value, per The Wall Street Journal. 

    By • May 23, 2023
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    Brandon Bell/ via Getty Images
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    Chipotle prepares national rollout of RFID for food traceability

    The restaurant chain is expanding its use of the technology to track ingredients from suppliers in real-time.

    By Sarah Zimmerman • May 23, 2023
  • A cook prepares food on a preparation line while a mobile device is attached at the top of the line.
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    Permission granted by Square
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    Sponsored by Square

    The top restaurant trends in 2023

    As consumer dining preferences and economic conditions continue to evolve, it’s important to understand restaurant trends and strategies that work.

    May 22, 2023
  • An image of Grubhub's restaurant portal.
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    Courtesy of Grubhub
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    Grubhub adds customer insights, other features to restaurant portal

    The Grubhub for Restaurants portal now includes customer insights, self-serve refund requests and an easier way to handle photo shoot access. 

    By • May 19, 2023
  • A photo of Restaurant365 staff.
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    Permission granted by Restaurant365
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    Restaurant365 raises $135M

    The restaurant tech firm said the money from L Catterton, KKR and previous investors would support further product development. 

    By • May 19, 2023
  • A photograph of chicken sliders from IHOP's virtual brand TenderFix
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    Permission granted by Nextbite
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    Nextbite cuts more jobs, some staff say it will restructure

    The virtual restaurant brand platform, which made staff cuts twice last year, terminated an unknown number of workers this week, according to LinkedIn posts from 20 former employees. 

    By • May 18, 2023
  • An image of Incentivio's online ordering platform
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    Retrieved from Incentivio on May 17, 2023
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    Incentivio lands $10M in funding to grow restaurant AI capabilities

    The guest engagement platform will use the funding to accelerate growth and invest in product, engineering and innovation for small- and mid-size eateries. 

    By • May 18, 2023
  • A rendering of a Wendy's restaurant with Pipedream's underground delivery system
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    Courtesy of Wendy's
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    Wendy’s tests underground robots for mobile order pickup

    The QSR chain said it is the first to partner with hyperlogistics company Pipedream to create the system, which uses robot couriers to deliver orders from the kitchen to designated parking spots. 

    By • Updated May 18, 2023
  • Taco Bell exterior
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    Courtesy of Taco Bell
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    Yum Brands faces class action suits from employees after ransomware attack

    The Taco Bell and KFC operator is facing litigation after some personal data of company employees was stolen in the attack.

    By David Jones • May 16, 2023
  • An image of Square's Franchise Platform, which rolled out May 2023.
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    Permission granted by Square
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    Square adds franchise platform

    Square for Franchise, which was created following the company’s acquisition of GoParrot, lets franchisors monitor multiple units on one dashboard. 

    By • May 16, 2023