• The prize center inside a Dave & Buster's restaurant
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    Michael Loccisano/FilmMagic via Getty Images
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    Dave & Buster’s sees future in revamped restaurants and loyalty growth

    The restaurant chain is remodeling its store fleet and enhancing its loyalty program with personalized offerings. 

    By Bryan Wassel • Dec. 7, 2023
  • An exterior photo of CaliExpress by Flippy restaurant in California
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    Retrieved from CaliExpress by Flippy on December 05, 2023
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    Miso Robotics to open autonomous restaurant in California

    CaliExpress by Flippy was created in partnership with Cali Group and PopID and uses robotic arms to cook burgers and fries, requiring minimal human labor.

    By Dec. 6, 2023
  • A photograph of chefs in a kitchen. Explore the Trendline
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    sam edwards via Getty Images
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    Restaurant Dive Outlook for 2023

    Restaurants across categories are hungry for growth this year, with many embracing franchising. However, confidence in the ghost kitchen model is waning.

    By Restaurant Dive staff
  • A restaurant customer using a card to pay via a Square tap device at the counter.
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    Permission granted by Square
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    Sponsored by Square

    For most restaurants, the AI revolution will start small

    Tech leader and operator Ming-Tai Huh on how AI can measurably increase your bottom line through small improvements. 

    By Ming-Tai Huh, GM of Restaurants at Square • Dec. 4, 2023
  • Kroger and Kitchen United partnered in 2021 to open ghost kitchen sites inside the grocery store.
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    Courtesy of Kroger/Kitchen United
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    Kitchen United will sell or close all physical units, pivot to software

    The ghost kitchen pioneer, which raised $100 million last year to expand its food halls, began to offload its physical locations months ago. It has already shuttered its Kroger outposts, which made up 44% of its footprint.

    By , Catherine Douglas Moran • Updated Nov. 29, 2023
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    Permission granted by EverPass Media
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    Sponsored by EverPass Media

    Don’t miss out! Bring two exclusive NFL games and more premium content to your guests with EverPass Media

    Learn how your business can stream exclusive NFL games, Big Ten basketball and more through Peacock Sports Pass via EverPass Media.

    Nov. 27, 2023
  • A person pays in a restaurant
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    Creative via Getty Images
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    Digital payments have increased restaurant tips. But is it backfiring?

    Some diners feel pressured by tipping digitally in front of employees, which can hurt restaurant traffic, but experts say there are best practices that can ease customer trepidation.  

    By Danielle McLean • Nov. 21, 2023
  • Image of a counter with a ordering kiosk and shelves in the background with bags.
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    Permission granted by Kitchen United
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    Why ghost kitchen pioneers want to say goodbye to the name

    Omnichannel business, a focus on operations and reasonable growth timetables set the stage for ghost kitchens’ second act.

    By Nov. 21, 2023
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    Permission granted by Presto Automation Inc.
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    Presto lays off 17% of global workforce

    The staff reduction, which may impact around two dozen employees, is part of the technology company’s strategy to reduce costs, boost profitability and streamline operations.

    By Nov. 17, 2023
  • A robotic arm that prepares Better Days food for delivery
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    Permission granted by Remy Robotics
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    Remy Robotics opens bot-run ‘Better Days’ kitchen in NYC

    The concept employs machines that use artificial intelligence to cook hundreds of menu items in kitchens as small as 200 square feet.

    By Nov. 10, 2023
  • A photo of the outside of a Wingstop.
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    Courtesy of Wingstop
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    Wingstop drops Olo in favor of $50M in-house tech

    The chain, which represents 3% of Olo’s revenue, will roll out a proprietary tech stack in 2024 designed to provide more personalization and drive frequency.

    By Nov. 8, 2023
  • Toast point of sale hardware is shown
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    Courtesy of Toast Media Kit
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    Toast’s growth slows

    The restaurant fintech noticed “a modest slowdown” in same-store sales in the latter half of Q3 that continued into October, the company’s CFO said Tuesday.

    By Caitlin Mullen • Nov. 8, 2023
  • An image of sweetgreen's automated kitchen in Naperville, Illinois
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    Courtesy of Sweetgreen
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    Sweetgreen accelerates deployment of automated kitchens

    The salad chain opened its first Infinite Kitchen this year and has seen improvements to throughput, order accuracy, portioning and diner experience.  

    By Nov. 6, 2023
  • Side-by-side screenshots show DoorDash's in-app tip reminder screen.
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    Courtesy of DoorDash
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    DoorDash tests in-app tip reminders on customers

    A new prompt, which tells customers that orders without tips are likely to be delivered more slowly, has reduced tipless orders in a multi-market trial.

    By Nov. 2, 2023
  • A Denny's location in Emeryville, California.
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    Justin Sullivan via Getty Images
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    Denny’s will grow its burrito virtual brand ninefold

    The diner chain is bringing Banda Burrito to 80 additional restaurants next month to combat sluggish traffic and rising wages.

    By Oct. 31, 2023
  • A Five Guys restaurant is pictured in London, England on May 7, 2020. The company confirmed a data breach last September in a series of consumer notification letters issued Dec. 29, 2022.
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    Alex Davidson via Getty Images
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    Five Guys discloses hack of 2 employees’ emails

    The disclosure comes weeks after the company agreed to settle a federal class action suit stemming from a 2022 attack.

    By David Jones • Oct. 30, 2023
  • A still from Chipotle's promotional automated makeline shows corn bouncing in a bowl.
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    Retrieved from Chipotle on October 03, 2023
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    Chipotle will raise wages in California, continue testing robots

    The chain plans to hike prices by mid-to-high single digits in California next year to compensate for a 20% wage increase in that market.

    By , Oct. 27, 2023
  • A person uses Square's generative AI to set up a website for a retail brand.
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    Courtesy of Square
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    Square adds generative AI tools for restaurants

    The point-of-sales provider's latest features include menu and website copy generators, which are designed to automate operations and increase efficiency.

    By Oct. 18, 2023
  • Denny's is bringing on a new exec to lead its information technology efforts.
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    Courtesy of Denny's
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    Denny’s hires Brinker exec as first chief digital and technology officer

    Pankaj Patra joins Denny’s from Brinker and will oversee the digital and technological aspects of both Denny’s and Keke’s Breakfast Cafe, which Denny’s acquired in 2022.

    By Oct. 16, 2023
  • An image of a storefront with Auntie Anne's and Jamba branding
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    Permission granted by Focus Brands
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    Focus Brands hires 3 execs in focus on company-wide operations

    The new hires, who have authority across all seven brands, will bolster the chain’s efforts to co-brand units and take advantage of purchasing power.

    By Oct. 16, 2023
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    Permission granted by Esper
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    Sponsored by Esper

    How enterprise-grade Android solutions are modernizing restaurant operations

    Deliver better device experiences with the perfect mix of performance and agility across your hardware and software stack.

    Oct. 16, 2023
  • A diverse audience of smiling and laughing businesspeople are shown sitting in on a conference keynote. The right side of the speaker's back is visible to the camera.
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    Cecilie_Arcurs via Getty Images
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    9 restaurant industry events to attend in 2024

    The coming year is packed with conferences focused on hot-button restaurant issues ranging from franchise operations to generative artificial intelligence. 

    By Oct. 13, 2023
  • An image of various Asian food items in steamer bowls, like bao buns, rice
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    Permission granted by Wow Bao
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    Virtual brand troubles are growing pains, not death rattle, experts say

    “We’re in the second inning of a nine-inning ballgame,” said Geoff Alexander, Wow Bao’s CEO and president.

    By Oct. 11, 2023
  • A McDonald's store is shown in Houston, Texas.
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    Brandon Bell via Getty Images
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    McDonald’s US CMO on brand’s first-party data transformation

    After years of struggling with the youth market, the chain has turned things around thanks to its loyalty program and more culturally impactful campaigns.

    By Peter Adams • Oct. 11, 2023
  • A red emergency pizza box from Domino's
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    Courtesy of Domino's
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    Domino’s gives away ‘emergency pizza’ in latest rewards program push

    As federal student loan payments resume, the chain is expanding its recent campaign and giving away $1 million in free pizzas to borrowers in need.

    By Sara Karlovitch • Updated Oct. 25, 2023
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    gradyreese via Getty Images
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    Sponsored by DIRECTV for Business

    Prepare your restaurant for a winning sports season with the NFL Sunday Ticket from EverPass

    Keep your guests coming back week after week, season after season with DIRECTV FOR BUSINESS.

    Oct. 9, 2023