The Latest

  • A diverse audience of smiling and laughing businesspeople are shown sitting in on a conference keynote. The right side of the speaker's back is visible to the camera.
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    Cecilie_Arcurs via Getty Images
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    9 restaurant industry events to attend in 2024

    The coming year is packed with conferences focused on hot-button restaurant issues ranging from franchise operations to generative artificial intelligence. 

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    iStock/Jacob Wackerhausen

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    Sponsored by Instant Financial

    The cost of cash for restaurants

    Reduce your cash tips costs by moving to an electronic employee tips solution, with no fees.

  • An image of a customer entering a Cava restaurant.
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    Mario Tama via Getty Images
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    Cava plots ‘3.0’ store design as Q4 revenue soars 52%

    The Mediterranean chain wants to make its restaurants more comfortable and inviting for customers, most of whom order in-store, to bolster sales.

  • A general view of a Wendys restaurant on September 15, 2022 in Farmingdale, New York, United States.
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    Bruce Bennett / Staff via Getty Images
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    Wendy’s promotes CTO to CIO role

    As CTO, Matt Spessard led the rollout of Google Vertex AI chatbot capabilities into the drive-thru experience. As CIO, he’ll expand the pilot program. 

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    Maja Hitij via Getty Images
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    How is off-premise diner demand evolving? Here’s what the data shows.

    Convenience and time constraints continue to drive consumers toward delivery and takeout, according to various industry reports.

  • A photograph of Chili's chicken crisper combo.
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    Permission granted by Chili's
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    Brinker appoints new CIO, CFO

    The company is replacing its outgoing financial chief with in-house talent, and hired a long-serving KFC exec to lead its technological upgrades as it battles sliding traffic. 

  • Three sizes of plastic cups with the green Starbucks logo and plastic lids.
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    Courtesy of Starbucks
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    Starbucks adds 3 new 2030 sustainability goals for packaging

    The coffee chain named new targets covering recycled content and other metrics for customer-facing packaging in its recent ESG report. But it lost ground on emissions reduction and waste diversion.

  • A red emergency pizza box from Domino's
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    Courtesy of Domino's
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    Domino’s loyalty relaunch draws 2M new members

    Strengthened by its emergency pizza marketing stunt, Domino’s updated rewards program helped bolster traffic and comparable sales.

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    Courtesy of Dutch Bros
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    Dutch Bros begins testing mobile orders

    The coffee brand is studying the operational changes needed to support a widespread deployment of digital ordering tech.

  • Aussie Grill by Outback Steakhouse exterior
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    Courtesy of Bloomin' Brands
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    Bloomin’ to shutter 41 underperforming restaurants

    Closures will impact mostly older restaurants with leases dating back to the '90s and 2000s, and were determined through a periodic review of the company’s assets.

  • Jose Andres gesticulating outside Zaytinya.
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    Chip Somodevilla via Getty Images
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    How José Andrés restaurant workers won voluntary union recognition

    Staff at The Bazaar by José Andrés in Washington, D.C., secured majority support for Unite Here Local 25 in a bid for better wages and benefits.

  • A closed Burgerim in Ashburn, Virginia
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    Julie Littman/Restaurant Dive
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    Judge bars Burgerim and its founder from selling franchises

    Burgerim could owe the FTC up to $56 million in civil penalties and money earmarked for consumer redress. Oren Loni, CEO and founder of the disgraced restaurant chain, settled separately in November. 

  • Starbucks Workers United members picket outside a Starbucks in Watertown, Ma., on August 1, 2022.
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    Permission granted by Kylah Clay, Starbucks Workers United
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    Starbucks unionization efforts

    Starbucks union’s student allies stage national day of action against chain

    Demonstrations are slated at 25 major public and private universities Thursday in a bid to push administrators to break ties with the company, or declare solidarity with Starbucks Workers United.

    Updated Feb. 22, 2024
  • A Grubhub courier. Grubhub and Sonesta will offer delivery to 120 extended stay hotels.
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    The image by Elvert Barnes is licensed under CC BY-SA 2.0
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    Los Angeles County sues Grubhub over ‘bait and switch’ fees

    The county calls for an injunction against alleged deceptive business practices and for Grubhub to pay fines for possible violations of California’s unfair competition and false advertising laws. 

  • A photograph of a Denny's sign over some trees.
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    Justin Sullivan via Getty Images
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    Denny’s is still shrinking

    The chain's system has contracted 9% since 2017, and may shrink again in 2024 as the company forecasts comparable sales growth between 0% and 3%.

  • Jim Metevier, Mountain Mike's CEO, looks at the camera.
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    Courtesy of Mountain Mike's Pizza
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    Mountain Mike’s Pizza appoints longtime COO as CEO

    Jim Metevier, who has overseen the pizza brand's operations since 2018, will lead the chain as it looks to grow beyond its West Coast base.

  • An image of a storefront with Auntie Anne's and Jamba branding
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    Permission granted by Focus Brands
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    Focus Brands renames itself GoTo Foods

    The name change is designed to highlight the value its brand portfolio, including Moe’s Southwest Grill, Auntie Anne’s, Carvel and Cinnabon, offers to consumers and franchisees.

  • A newly paved parking lot at a under construction fast food restaurant.
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    WendellandCarolyn via Getty Images
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    QSR franchised units to grow 2.2% in 2024, IFA says

    Despite ongoing labor pressure and high costs of doing business, the QSR industry will add over 4,300 units this year and become the second fastest-growing franchise industry, per the association.

  • A sign is posted in front of a McDonald's restaurant on April 28, 2022 in San Leandro, California.
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    Justin Sullivan / Staff via Getty Images
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    McDonald’s employee had to pump breast milk in stockroom corner, lawsuit alleges

    The complaint is the latest against large-scale employers who allegedly violate the PUMP Act by failing to provide nursing employees reasonable time to express milk in a private, sanitary place.

  • Starbucks Workers United member
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    Permission granted by Starbucks Workers United
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    Starbucks unionization efforts

    Starbucks union organizes record 21 stores in 1 day

    The organizing blitz is likely intended to pressure the coffee chain, which says it wants to reach contracts at all organized stores this year, during negotiations. 

  • A mural in a Washington, D.C., Starbucks designed to highlight the chain's efforts at inclusive spatial design.
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    Courtesy of Starbucks
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    Starbucks opens first fully accessible store in DC

    The chain will begin adding inclusive design elements, like wide pedestrian pathways and power doors, to all new builds and remodels in the U.S.

  • Toast for Hotel Restaurants
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    Permission granted by Toast
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    Toast to cut 550 employees

    The company’s CEO acknowledged during an earnings call that “we grew our team too quickly in some areas,” while reporting a presence in 106,000 locations as of the end of 2023.

  • tim Hortons drive thru only
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    Courtesy of Tim Hortons
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    Restaurant Brands International targets 40K stores globally by 2028

    The Burger King and Tim Hortons owner plans to grow its global footprint by 9,000 stores by 2028, driven by international development and strengthened home-market performance.

  • A man holds a starbucks drink next to a phone with a Bank of America card onscreen.
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    Courtesy of Starbucks
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    Starbucks, Bank of America tie up loyalty programs

    Eligible Bank of America card holders can link their Starbucks rewards account to earn 2% cashback on qualifying purchases and one star for every $2 spent at the coffee chain. 

  • Wendy's is adding English muffin sandwiches to its breakfast menu on Aug. 22.
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    Courtesy of Wendy's
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    Wendy’s to spend $55M on breakfast ads

    The burger chain hopes the marketing push will boost North American sales in the daypart to $6,000 a week per restaurant.

  • A picture of Burger King signs.
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    Justin Sullivan via Getty Images
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    Burger King, Popeyes lean into kiosks, remodels to spur speedy service

    Parent company Restaurant Brands International is focusing on improving speed and convenience as drivers of customer satisfaction.