The Latest

  • Two sandwiches on plates from Panera Bread
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    Courtesy of Panera Bread
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    Panera Bread spices up sandwich menu

    The chain also added two avocado toast flavors and revived blueberry and sesame bagels as part of its latest menu change.

  • Three fast food beverages stand in line.
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    Aneurin Canham-Clyne/Restaurant Dive
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    The forces shaping Gen Z’s snack and beverage consumption

    Gen Z has a sweet tooth and loves childhood flavors, but they increasingly demand healthy ingredients, major restaurants and suppliers say.

  • A hand pours sauce on a cut of fish.
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    Courtesy of Hilton
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    Hotel restaurants use storytelling, immersive experiences to draw repeat guests

    Successful concepts center narratives, offer signature experiences and are well-attuned to changing customer tastes, experts say.

  • Compass Coffee's Georgetown store closed for an NLRB election on July 16.
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    Aneurin Canham-Clyne/Restaurant Dive
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    Compass Coffee union vote mired in challenges

    The union secured unanimous support among unchallenged voters, but the vast majority of ballots must be adjudicated by the NLRB.

  • Beef O' Brady's restaurant
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    Permission granted by Beef O' Brady's
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    Beef ‘O’ Brady’s launches SoundHound’s automated phone ordering system

    After launching in over 30 corporate locations, the technology, which claims to be “highly accurate,” is now available to over 100 franchised units.

  • A Zaxby's logo used for the chicken chain.
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    Glenn, Miles. (2022). "Zaxby's" [Photograph]. Retrieved from Flickr.
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    Zaxby’s faces lawsuit for allegedly refusing to accommodate pregnant teen

    A manager allegedly told the plaintiff to work in the restaurant’s hot kitchen and fired her because she asked to be reassigned, according to the complaint.

  • An image of a cheeseburger, chicken sandwhich, chicken nuggest, fries and a drink on a blank background. The image includes "$5 Meal Deal" wording.
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    Courtesy of McDonald's
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    Value offerings drove traffic boosts at major chains

    Buffalo Wild Wings recently saw traffic jump nearly 50% thanks to its $20 unlimited boneless wings offered Mondays and Wednesdays, according to Placer.ai data.

  • A photo of Washington, DC's city hall.
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    traveler1116 via Getty Images
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    DC restaurant to pay $525K in wage theft settlement

    Swahili Village will pay about $260,000 in back wages to more than 70 workers after Washington, D.C.’s attorney general alleged the restaurant failed to pay minimum wage.

  • 5 chefs work in a restaurant kitchens
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    lechatnoir via Getty Images
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    Restaurant trend outlook for 2024

    Slow traffic, growing interest in afternoon snacking and trends toward value menus, digital and in-store personalization will shape the restaurant landscape.

  • An image of a woman with brown hair wearing a jean jacket and red shirt in front of a dark blue curtain.
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    Frederick M. Brown via Getty Images
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    Award-winning chef, IRC co-founder Naomi Pomeroy dies

    Pomeroy advocated for independent restaurants and fought for the legislation that established the $28.6 billion Restaurant Revitalization Fund.

  • The Beastie Boys
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    Bryan Bedder via Getty Images
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    Beastie Boys sue Chili’s parent Brinker over ‘Sabotage’ video

    The rappers contend that the restaurant chain appropriated their 1994 hit and music video for social media use without permission.

  • An image of a white and red building with Red Lobster signage on the front.
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    Brandon Bell via Getty Images
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    The biggest restaurant bankruptcies so far this year

    From Red Lobster to Rubio’s, several chains and franchisees went bankrupt as they faced declining traffic, rising costs and other economic factors. 

  • A person in a coat rides a bicycle holding a red DoorDash bag.
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    Michael M. Santiago/Getty Images via Getty Images
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    NYC delivery worker earnings up 22%

    Decreases in consumer tips and total employment were more than offset by sharp rises in base pay, according to the Department of Consumer and Worker Protection.

  • antitrust enforcement
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    Chip Somodevilla via Getty Images
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    FTC takes aim at undisclosed franchising fees

    The agency also said policies that keep franchisees from reporting potentially illegal business practices to regulators are against the law.

  • A sign advertising a digital ordering app is displayed at a McDonald's.
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    Justin Sullivan via Getty Images
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    Mobile apps drive fast food satisfaction — so long as service is speedy

    High-quality mobile apps can be central to the fast food experience if they enable improvements across the entire customer journey.

  • A Potbelly storefront with green decor. A pillar says grand opening.
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    Permission granted by Potbelly
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    Potbelly opens shop inside the Pentagon

    The chain is focusing on expanding at military bases and installations, with two shops also set to open at Fort Liberty in North Carolina later this year.

  • An image of a drive-thru building
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    Permission granted by Schlotzsky's
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    Schlotzsky’s hires chief brand officer

    Donna Spangler-Josephson will lead the deli chain’s marketing and branding efforts as it looks to reverse a gradual erosion of its store base.

  • A rendering of a store front inside Walmart. The green sign says "Mr. Gatti's Pizza"
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    Permission granted by Mr Gatti's Pizza
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    Mr Gatti’s Pizza to open 92 units inside Walmart

    The Walmart partnership and a recently developed c-store model play into the pizza chain’s strategy to expand via non-traditional channels. 

  • An image of a taco, burrito and chips and guacamole under words that say "Del's Real Deal $2 and under.
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    Courtesy of Del Taco
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    Del Taco unveils $2 value menu

    As chains continue to roll out low-price lineups, Del Taco is looking to stand out by offering more than a dozen items under the eye-grabbing price point.

  • A photo of the exterior of a convenience store in Nebraska. The side of the building says "Quiznos" and "Pump & Pantry."
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    Permission granted by Quiznos
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    Pump & Pantry expands Quiznos partnership

    After a “highly successful” initial rollout over the past two years, the companies decided to grow the deal from four to 10 sites by 2026.

  • A hand holding a cocktail in front of a smoke screen.
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    Courtesy of Maggiano's Little Italy
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    Maggiano’s looks to boost traffic with new cocktail menu, ingredients revamp

    The Mixologist Collection, which includes drinks that are mixed tableside, is part of “the first act” in the company’s push to elevate its dining experience.

  • MOD Pizza
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    Permission granted by MOD Pizza
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    Mod Pizza acquired by Elite Restaurant Group

    The transaction comes several months after the chain closed underperforming locations and will help it avoid bankruptcy, which it was reportedly considering.

    M&A
  • A rendering of Potbelly's 1,800 square foot design
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    Permission granted by Potbelly
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    An inside look at Potbelly’s small-format restaurant

    The company joins a list of chains turning to smaller store footprints as a way to decrease development and operational costs while accelerating growth.

  • A man takes orders at a Starbucks counter.
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    Spencer Platt via Getty Images
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    Starbucks streamlines beverage making, creates role to speed service

    The Siren Craft System, rolling out across the U.S. and Canada by the end of July, aims to help baristas and managers anticipate demand.

  • An image of a woman ordering at a drive-thru speaker box.
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    MartinPrescott via Getty Images
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    ConverseNow buys competitor Valyant AI

    The companies expect the business combination will help speed up the deployment of voice AI at the drive-thru.