Delivery: Page 3

  • An image of a delivery courier in New York City
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    Michael M. Santiago via Getty Images
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    Judge denies NYC motion to dismiss delivery fee cap suit

    A suit filed by DoorDash, Uber Eats and Grubhub to overturn the city’s 15% delivery fee cap can proceed after a judge ruled it is plausible the city interfered with the aggregators’ contracts. 

    By • Sept. 20, 2023
  • A portrait photo of Kitchen United CEO Atul Sood.
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    Courtesy of Kitchen United
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    Kitchen United promotes Atul Sood to CEO

    The ghost kitchen company remains focused on building a sustainable business model for decades to come, Sood said. 

    By • Sept. 18, 2023
  • A photograph of Shipley Do-Nuts
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    Permission granted by Shipley Do-Nuts
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    Shipley Do-Nuts rolls out tier-based loyalty program

    Do-Happy Rewards, which was piloted in company-owned locations earlier this year, already has 40,000 members.

    By • Sept. 18, 2023
  • A Flytrex drone can carry up to 6.6 pounds and make five-mile round trips, according to the company’s website.
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    Permission granted by Flytrex
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    Papa Johns, Little Caesars take to the skies with Flytrex autonomous delivery

    Chains participating in the rollout will send orders to drones via a dropdown wire.

    By • Sept. 14, 2023
  • An image of Grubhub's mobile ordering for Naval Station Norfolk
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    Permission granted by Grubhub
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    Grubhub brings mobile ordering to its first naval base

    The technology allows over 100,000 people at Naval Station Norfolk to order pickup from on-base restaurants like Panda Express, Firehouse Subs, Burger King and Raising Canes.

    By • Sept. 13, 2023
  • A computer with a screen of Grubhub's restaurant portal
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    Permission granted by Grubhub
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    Grubhub enhances customer insights with order frequency data

    Operators can view how often certain customers order from them and take action like running promotions to bolster return visits. 

    By • Sept. 7, 2023
  • An image of Grubhub on-demand delivery platforms in a computer and mobile screens.
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    Permission granted by Grubhub
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    Grubhub pilots on-demand delivery for self-delivery restaurants

    Operators that use in-house delivery can request a Grubhub driver for $5 per order whenever needed. 

    By • Sept. 7, 2023
  • An image of the top of a silver car that contains a rectangular logo with a red square and blue square.
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    Brandon Bell via Getty Images
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    Domino’s franchisee faces federal suit over driver pay in Massachusetts

    A suit argues that a low reimbursement rate resulted in drivers earning less than minimum wage in the latest in a long run of wage and hours suits against Domino’s franchisees.

    By • Sept. 6, 2023
  • Screenshots of the Amazon Just Walk Out integration with Grubhub's app.
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    Permission granted by Grubhub
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    Grubhub, Amazon team up on automated campus c-store

    Students at the Loyola University Maryland store will scan a QR code in the food delivery app to enter the frictionless shop and pay for items.

    By Jessica Loder • Aug. 31, 2023
  • An image of a kitchen counter with DoorDash orders ready for pickup.
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    Permission granted by DoorDash
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    DoorDash adds automated phone ordering for restaurants

    The system will answer all phone calls, offer recommendations for customers to add to orders and process orders through the restaurants’ point of sales. 

    By • Aug. 28, 2023
  • Michael Solomonov spreads olive oil on a piece of flatbread inside a restaurant kitchen
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    Permission granted by DoorDash/Photo by Jared Polin
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    DoorDash appoints Chef Michael Solomonov as its third chief restaurant advisor

    Solomonov, who owns and operates eight concepts in Philadelphia and New York City, will share insights on DoorDash’s unreleased products.

    By • Aug. 22, 2023
  • A Serve Robotics robot featuring the Uber Eats logo.
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    Courtesy of Serve Robotics
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    Serve Robotics raises $30M, goes public in reverse merger

    The delivery robot company, which merged with Patricia Acquisition Corp., will use the new financing to help deploy up to 2,000 robots with Uber Eats.

    By • Aug. 11, 2023
  • A Grubhub courier. Grubhub and Sonesta will offer delivery to 120 extended stay hotels.
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    The image by Elvert Barnes is licensed under CC BY-SA 2.0
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    Grubhub, Sonesta bring delivery to 120 hotels

    Customers at Sonesta’s Extended Stay and Simply Suites locations can order through the delivery platform’s app or through QR codes displayed by the hotel.

    By • Aug. 10, 2023
  • Taco Bell is testing a new design for its Go Mobile stores, pictured here.
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    Courtesy of Taco Bell
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    Taco Bell tests new Go Mobile design focused on digital, delivery

    The model features a walk-up window for digital and delivery orders in a bid to ease late-night operational challenges and trim development costs.

    By • Aug. 9, 2023
  • Target tests Starbucks orders and returns at curbside pickup.
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    Courtesy of Target
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    Target will offer free carside Starbucks delivery at over 1K stores

    Shoppers will be able to add Starbucks items to their Drive Up orders at 1,700 locations by October, in a boost to the coffee giant’s licensed store strategy.  

    By • Aug. 9, 2023
  • Jimmy Donaldson, or MrBeast, smiles and poses with other influencers in front of branding for his burger chain.
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    Dave Kotinsky via Getty Images
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    Virtual Dining Concepts sues MrBeast for breach of contract

    The platform alleges YouTube star James Donaldson’s public disparagement of his virtual restaurant brand “damaged if not destroyed” partnerships with vendors and suppliers, and caused customers to “abandon the brand.”

    By • Aug. 8, 2023
  • Wing Zone delivery
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    Permission granted by WIng Zone
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    Wing Zone unveils spinoff Hot Chicken concept in Las Vegas

    Wing Zone Hot Chicken and Wings Restaurant, which has one unit so far, is designed to capture consumer interest in the Nashville-inspired food.

    By • Aug. 8, 2023
  • Ordering takeout and delivery convenience food from an online Asian restaurant delivery meal from a smart phone.
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    YinYang via Getty Images
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    Foodservice customers want delivery with a side of loyalty, survey says

    Over 70% of respondents to a Tillster report expect to earn or use rewards when ordering at an in-store kiosk, and more than half want to use them when ordering online.

    By Jessica Loder • Aug. 8, 2023
  • An image of a blue sign with "IHOP" words.
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    Scott Olson via Getty Images
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    IHOP is adding 2 more virtual brands to its portfolio

    Delivery made up 13% of off-premise sales, while its loyalty program drove 6% of total sales during Q2, behavior that could support more virtual concepts. 

    By • Aug. 7, 2023
  • An image of three mobile pictures that showcase in-seat ordering from Uber Eats.
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    Permission granted by Uber Eats
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    Uber Eats expands in-seat delivery to Oracle Park in San Francisco

    After seeing significant demand for in-seat ordering at Yankee Stadium, Uber Eats has brought the feature to the San Francisco Giants’ home turf. 

    By • Aug. 3, 2023
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    Permission granted by MrBeast Burger/Virtual Dining Concepts
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    MrBeast sues Virtual Dining Concepts, aims to kill his virtual brand

    Beast Investments claims VDC’s rapid expansion of MrBeast Burger resulted in poor customer experiences and food quality, but VDC alleges the complaint is “riddled with false statements.”

    By • Aug. 2, 2023
  • The logos of all six of Woworks' brands.
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    Courtesy of Woworks
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    Woworks to offer 13 brands from Cloud Kitchens unit in San Francisco

    The ghost kitchen concept, called Wow Kitchen, will include menu items from seven virtual brands and its six fast chains under Woworks’ umbrella.

    By • Aug. 1, 2023
  • An exterior image of a white building with several tables and chairs. Signage says "DoorDash Kitchens."
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    Permission granted by Toni Zernik Photography for DoorDash
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    DoorDash opens virtual food hall in San Jose

    The company’s newest DoorDash Kitchens location will provide food from 10 local, regional and national restaurants for dine-in, delivery and takeout.

    By • July 31, 2023
  • A man carrying orange bags with the word Grubhub on the side.
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    Courtesy of Grubhub
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    Just Eat Takeaway CEO: Grubhub sale attempt has been ‘complicated’

    Conversations with potential buyers have proven difficult due to the impact of existing fee caps, especially in New York City.

    By • July 27, 2023
  • A Grubhub worker and a JOCO bike.
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    Courtesy of Grubhub
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    Grubhub adds pickup credits, lowers fees for Grubhub+ members

    The delivery platform, which faces eroding marketshare, is strengthening its loyalty subscription program’s benefits to draw new customers. 

    By • July 25, 2023