Delivery: Page 2
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Los Angeles County sues Grubhub over ‘bait and switch’ fees
The county calls for an injunction against alleged deceptive business practices and for Grubhub to pay fines for possible violations of California’s unfair competition and false advertising laws.
By Aneurin Canham-Clyne • Feb. 23, 2024 -
My Place Hotels of America taps Grubhub for food delivery
The hotel franchisor aims to enhance the guest experience through the partnership, as hotel dining becomes increasingly digital.
By Jenna Walters • Feb. 12, 2024 -
Starship Technologies raises $90M, reaches $230M in total funding
The autonomous delivery bot company will use the additional funding to expand operations, enter new markets and develop its AI technology.
By Julie Littman • Feb. 6, 2024 -
Gopuff introduces Starbucks delivery
Trained baristas prepare food and drink orders from the instant delivery company’s micro-fulfillment centers for delivery in about 30 minutes.
By Peyton Bigora • Updated Feb. 5, 2024 -
Denny’s, Franklin Junction strike 250-unit virtual brand deal
The diner chain has been deepening its virtual brand investments over the past few years, expanding its Banda Burrito test ninefold in November.
By Emma Liem Beckett • Jan. 9, 2024 -
Retrieved from 7-Eleven press release.
Back to Basics: How to build a successful delivery program
Delivery customers tend to have larger baskets and give retailers several chances to upsell, but it’s important to curate the menu, experts say.
By Amanda Baltazar • Jan. 8, 2024 -
Pizza Hut celebrates delivery drivers with QR code doormat and free pizza
Delivery drivers who see the Reverse Delivery doormat displayed on a doorstep can scan the QR code to receive a courtesy pizza.
By Jessica Deyo • Dec. 11, 2023 -
Uber Eats adds marketing tools to bolster restaurants’ holiday sales
The delivery aggregator added holiday happy hours, multi-location offers and percentage-off offers to help restaurants attract new and existing consumers.
By Julie Littman • Dec. 8, 2023 -
DoorDash pauses some NYC driver perks, plans to raise fees
After a judge dismissed an appeal against a delivery driver minimum wage law last week, DoorDash will pay its drivers $29.93 per hour of active time, excluding tips, in the Big Apple.
By Julie Littman • Dec. 5, 2023 -
New York judge tosses delivery firms’ effort to overturn $17.96 wage
After a judge denied appeals efforts from Uber Eats, DoorDash and Grubhub, New York City says the companies must pay drivers $17.96 an hour in their next pay cycles.
By Aneurin Canham-Clyne • Dec. 1, 2023 -
Why ghost kitchen pioneers want to say goodbye to the name
Omnichannel business, a focus on operations and reasonable growth timetables set the stage for ghost kitchens’ second act.
By Aneurin Canham-Clyne • Nov. 21, 2023 -
Are celebrity-backed virtual brands worth the risks?
A string of messy and high-profile lawsuits over MrBeast Burger have put the category’s challenges under a spotlight, but experts say there may be opportunity in an omnichannel second act for virtual brands.
By Aneurin Canham-Clyne • Nov. 20, 2023 -
Column
Campaign Trail: Postmates animates food-fueled fever dreams
Created by Mother in LA, “This Is Your Brain on Food” uses different illustrators to visualize the emotions created by BBQ, boba tea and beyond.
By Chris Kelly • Nov. 16, 2023 -
DoorDash tests in-app tip reminders on customers
A new prompt, which tells customers that orders without tips are likely to be delivered more slowly, has reduced tipless orders in a multi-market trial.
By Aneurin Canham-Clyne • Nov. 2, 2023 -
Denny’s will grow its burrito virtual brand ninefold
The diner chain is bringing Banda Burrito to 80 additional restaurants next month to combat sluggish traffic and rising wages.
By Aneurin Canham-Clyne • Oct. 31, 2023 -
TGI Fridays offers C3 virtual brand at 140 stores
The Krispy Rice menu could yield $68.5 million in revenue at these locations, Fridays claims, and the chain plans to extend the virtual brand to over 300 units in 2024.
By Aneurin Canham-Clyne • Updated Oct. 18, 2023 -
Dominos expands Uber Eats partnership as US comp sales slide
The chain’s delivery sales were down 2.3% in Q3, but Domino’s expects that adding Uber Eats service to Houston, Miami, Detroit and Seattle will help turn things around in Q4.
By Aneurin Canham-Clyne • Oct. 12, 2023 -
Uber Eats challenges DoorDash with multi-merchant ordering
U.S. delivery customers can order from two nearby merchants, including restaurants, liquor stores and c-stores, at the same time for one delivery fee.
By Aneurin Canham-Clyne • Oct. 10, 2023 -
New York Judge denies DoorDash, Uber Eats, Grubhub injunction against delivery minimum wage
DoorDash confirmed, barring other legal developments, that it will have to pay its New York City delivery workers $17.96 an hour starting on Monday.
By Aneurin Canham-Clyne • Sept. 29, 2023 -
Uber taps decades-long finance veteran for CFO seat
Semiconductor executive Prashanth Mahendra-Rajah is taking the finance reins at the ride-sharing company as it focuses on post-COVID-19 pandemic growth.
By Alexei Alexis • Sept. 29, 2023 -
Choice, Grubhub partner to bring food delivery to 500 hotels
Guests at participating hotels will be able to order from off-premise restaurants as third-party food delivery becomes increasingly popular at hotels.
By Jenna Walters • Sept. 27, 2023 -
Panera doubles down on catering with ezCater partnership
About half of the fast casual’s 2,100 restaurants will appear on the catering platform initially, with hundreds more to be added in the coming months.
By Aneurin Canham-Clyne • Sept. 27, 2023 -
White Castle adds in-app delivery with Uber Direct
Menu items are available for the same price as dine-in, and customers pay a flat fee of $4.99 for delivery.
By Julie Littman • Sept. 21, 2023 -
Uber adding AI tool and ‘virtual sales aisle’ to its app
The planned updates to Uber Eats also include the addition of SNAP and healthcare benefits payments starting next year.
By Catherine Douglas Moran • Sept. 20, 2023 -
Judge denies NYC motion to dismiss delivery fee cap suit
A suit filed by DoorDash, Uber Eats and Grubhub to overturn the city’s 15% delivery fee cap can proceed after a judge ruled it is plausible the city interfered with the aggregators’ contracts.
By Aneurin Canham-Clyne • Sept. 20, 2023