Delivery: Page 2

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    Maja Hitij via Getty Images
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    How is off-premise diner demand evolving? Here’s what the data shows.

    Convenience and time constraints continue to drive consumers toward delivery and takeout, according to various industry reports.

    By • Feb. 26, 2024
  • A Grubhub courier. Grubhub and Sonesta will offer delivery to 120 extended stay hotels.
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    The image by Elvert Barnes is licensed under CC BY-SA 2.0
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    Los Angeles County sues Grubhub over ‘bait and switch’ fees

    The county calls for an injunction against alleged deceptive business practices and for Grubhub to pay fines for possible violations of California’s unfair competition and false advertising laws. 

    By • Feb. 23, 2024
  • A man carrying orange bags with the word Grubhub on the side.
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    Courtesy of Grubhub
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    My Place Hotels of America taps Grubhub for food delivery

    The hotel franchisor aims to enhance the guest experience through the partnership, as hotel dining becomes increasingly digital.

    By Jenna Walters • Feb. 12, 2024
  • A fleet of Starship delivery robots.
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    Courtesy of Starship
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    Starship Technologies raises $90M, reaches $230M in total funding

    The autonomous delivery bot company will use the additional funding to expand operations, enter new markets and develop its AI technology.

    By • Feb. 6, 2024
  • Gopuff
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    Courtesy of Gopuff
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    Gopuff introduces Starbucks delivery

    Trained baristas prepare food and drink orders from the instant delivery company’s micro-fulfillment centers for delivery in about 30 minutes.

    By Peyton Bigora • Updated Feb. 5, 2024
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    Mike Mozart via Flickr
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    Denny’s, Franklin Junction strike 250-unit virtual brand deal

    The diner chain has been deepening its virtual brand investments over the past few years, expanding its Banda Burrito test ninefold in November.

    By • Jan. 9, 2024
  • 7-Eleven
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    Retrieved from 7-Eleven press release.
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    Back to Basics: How to build a successful delivery program

    Delivery customers tend to have larger baskets and give retailers several chances to upsell, but it’s important to curate the menu, experts say.

    By Amanda Baltazar • Jan. 8, 2024
  • Pizza Hut launches “Reverse Delivery” doormat to award pizza to delivery drivers.
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    Courtesy of Pizza Hut
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    Pizza Hut celebrates delivery drivers with QR code doormat and free pizza

    Delivery drivers who see the Reverse Delivery doormat displayed on a doorstep can scan the QR code to receive a courtesy pizza.

    By Jessica Deyo • Dec. 11, 2023
  • An image of Uber Eats Manager platform with percent off offers
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    Permission granted by Uber Eats
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    Uber Eats adds marketing tools to bolster restaurants’ holiday sales

    The delivery aggregator added holiday happy hours, multi-location offers and percentage-off offers to help restaurants attract new and existing consumers.

    By • Dec. 8, 2023
  • An image of a woman picking up a DoorDash order
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    Permission granted by DoorDash
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    DoorDash pauses some NYC driver perks, plans to raise fees

    After a judge dismissed an appeal against a delivery driver minimum wage law last week, DoorDash will pay its drivers $29.93 per hour of active time, excluding tips, in the Big Apple.

    By • Dec. 5, 2023
  • Delivery workers rally for higher pay and safer working conditions in New York City.
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    Spencer Platt via Getty Images
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    New York judge tosses delivery firms’ effort to overturn $17.96 wage

    After a judge denied appeals efforts from Uber Eats, DoorDash and Grubhub, New York City says the companies must pay drivers $17.96 an hour in their next pay cycles.

    By • Dec. 1, 2023
  • Image of a counter with a ordering kiosk and shelves in the background with bags.
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    Permission granted by Kitchen United
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    Why ghost kitchen pioneers want to say goodbye to the name

    Omnichannel business, a focus on operations and reasonable growth timetables set the stage for ghost kitchens’ second act.

    By • Nov. 21, 2023
  • Jimmy Donaldson, or MrBeast, smiles and poses with other influencers in front of branding for his burger chain.
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    Dave Kotinsky via Getty Images
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    Are celebrity-backed virtual brands worth the risks?

    A string of messy and high-profile lawsuits over MrBeast Burger have put the category’s challenges under a spotlight, but experts say there may be opportunity in an omnichannel second act for virtual brands.

    By • Nov. 20, 2023
  • Postmates campaign art
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    Courtesy of Postmates
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    Column

    Campaign Trail: Postmates animates food-fueled fever dreams

    Created by Mother in LA, “This Is Your Brain on Food” uses different illustrators to visualize the emotions created by BBQ, boba tea and beyond.

    By Chris Kelly • Nov. 16, 2023
  • Side-by-side screenshots show DoorDash's in-app tip reminder screen.
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    Courtesy of DoorDash
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    DoorDash tests in-app tip reminders on customers

    A new prompt, which tells customers that orders without tips are likely to be delivered more slowly, has reduced tipless orders in a multi-market trial.

    By • Nov. 2, 2023
  • A Denny's location in Emeryville, California.
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    Justin Sullivan via Getty Images
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    Denny’s will grow its burrito virtual brand ninefold

    The diner chain is bringing Banda Burrito to 80 additional restaurants next month to combat sluggish traffic and rising wages.

    By • Oct. 31, 2023
  • Some of the new menu items offered by TGi Fridays in partnership with C3 and Happy Dad Hard Seltzer
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    Courtesy of TGI Fridays
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    TGI Fridays offers C3 virtual brand at 140 stores

    The Krispy Rice menu could yield $68.5 million in revenue at these locations, Fridays claims, and the chain plans to extend the virtual brand to over 300 units in 2024. 

    By • Updated Oct. 18, 2023
  • An image of a Domino's branded Chevy Bolt
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    Permission granted by Domino's
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    Dominos expands Uber Eats partnership as US comp sales slide

    The chain’s delivery sales were down 2.3% in Q3, but Domino’s expects that adding Uber Eats service to Houston, Miami, Detroit and Seattle will help turn things around in Q4. 

    By • Oct. 12, 2023
  • Uber Eats app functionality in stadiums
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    Permission granted by Uber Eats
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    Uber Eats challenges DoorDash with multi-merchant ordering

    U.S. delivery customers can order from two nearby merchants, including restaurants, liquor stores and c-stores, at the same time for one delivery fee. 

    By • Oct. 10, 2023
  • Bicycle gig workers congregate on the street with their packs.
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    Spencer Platt via Getty Images
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    New York Judge denies DoorDash, Uber Eats, Grubhub injunction against delivery minimum wage

    DoorDash confirmed, barring other legal developments, that it will have to pay its New York City delivery workers $17.96 an hour starting on Monday.

    By • Sept. 29, 2023
  • People line up for their rides in front of a sign that reads "Uber Pickup Zone."
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    Scott Olson via Getty Images
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    Uber taps decades-long finance veteran for CFO seat

    Semiconductor executive Prashanth Mahendra-Rajah is taking the finance reins at the ride-sharing company as it focuses on post-COVID-19 pandemic growth.

    By Alexei Alexis • Sept. 29, 2023
  • Rendering of Sleep Inn's new hotel prototype
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    Courtesy of Choice Hotels International
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    Choice, Grubhub partner to bring food delivery to 500 hotels

    Guests at participating hotels will be able to order from off-premise restaurants as third-party food delivery becomes increasingly popular at hotels.

    By Jenna Walters • Sept. 27, 2023
  • A promotional image of some Panera items offered through catering.
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    Courtesy of Panera Bread
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    Panera doubles down on catering with ezCater partnership

    About half of the fast casual’s 2,100 restaurants will appear on the catering platform initially, with hundreds more to be added in the coming months. 

    By • Sept. 27, 2023
  • A hand receives a White Castle bag from another hand coming from outside the door
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    Courtesy of White Castle
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    White Castle adds in-app delivery with Uber Direct

    Menu items are available for the same price as dine-in, and customers pay a flat fee of $4.99 for delivery. 

    By • Sept. 21, 2023
  • Screenshots of Uber Eats' AI assistant tool
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    Courtesy of Uber
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    Uber adding AI tool and ‘virtual sales aisle’ to its app

    The planned updates to Uber Eats also include the addition of SNAP and healthcare benefits payments starting next year.

    By Catherine Douglas Moran • Sept. 20, 2023