Technology: Page 6

  • One of Serve Robotics next generation robots
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    Courtesy of Serve Robotics
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    Serve Robotics debuts faster, larger robots for Uber Eats deal

    The company is on track to deploy about 250 robots in Los Angeles in Q1 2025, and its next gen model can run for longer and carry more.

    By • Oct. 16, 2024
  • A couple looks at food delivery packaging on the left. On the right a mobile app displays generic branding and discounts for a restaurant.
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    Courtesy of Toast
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    Toast adds branded apps and text marketing

    The company said its new features can help restaurants drive traffic and frequency, and that apps are more effective than websites.

    By • Oct. 8, 2024
  • A man and a woman dressed as a chef look at a tablet. Explore the Trendline➔
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    Wavebreakmedia via Getty Images
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    Trendline

    Back-of-house Technology

    From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
  • A farmer holds a coffee plant bearing fruit
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    Courtesy of Starbucks
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    Starbucks buys more innovation farms to create climate-proof coffee

    Farmers in Costa Rica and Guatemala will test drones, hybrid crop varieties and more as the company aims to address some of the most pressing challenges facing the region.

    By Sarah Zimmerman • Oct. 7, 2024
  • Two autonomous vehicles with Avride and Uber branding
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    Courtesy of Avride
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    Uber Eats to deliver with Avride robots in Austin

    The deal is the latest in a string of partnerships between the delivery giant and robotics developers, and includes sidewalk robots and robotaxis.

    By • Oct. 4, 2024
  • An image of a woman's hand on a mouse in front of a computer screen. The woman is managing a website and designing an app.
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    Permission granted by DoorDash
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    DoorDash’s commerce platform includes AI phone ordering

    Partner restaurants can also access tools to create their own apps and customer support solutions.

    By • Sept. 25, 2024
  • A red sticker on a restaurant window announcing the restaurant offers delivery with DoorDash.
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    Michael M. Santiago via Getty Images
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    DoorDash, Uber Eats win NYC customer data court battle

    New York City’s rule requiring delivery apps to give restaurants consumer information violates the First Amendment, a judge found Tuesday.

    By • Sept. 25, 2024
  • A drive-thru menu board with a speaker box at Taco John's
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    Courtesy of Presto Automation
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    Presto Automation puts itself up for sale

    The tech firm, which was delisted from the Nasdaq earlier this year, does not anticipate changes to its operations as a result of a sale.

    By • Sept. 24, 2024
  • Olo founder Noah Glass on Olo's first day of trading
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    Permission granted by Olo
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    Olo cuts 9% of workforce despite profitability

    The restaurant tech company laid off more employees after reporting a 27% revenue surge last quarter to attain “balanced growth.”

    By • Updated Sept. 23, 2024
  • A woman holds a smartphone with the White Castle loyalty program prominently displayed
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    Courtesy of White Castle
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    White Castle pivots to gamified, tiered rewards

    The slider chain is looking to encourage specific consumer behaviors, like late-night visits or trialing new menu items, with “quests” across three loyalty levels.

    By • Sept. 19, 2024
  • A picture of an Olive Garden restaurant.
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    Courtesy of Olive Garden
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    Olive Garden will test Uber delivery to fight sales slump

    Parent company Darden Restaurants will pilot the delivery platform’s white-label service at select units this year, with tentative plans for nationwide deployment in 2025.

    By • Sept. 19, 2024
  • The prize center inside a Dave & Buster's restaurant
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    Michael Loccisano/FilmMagic via Getty Images
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    Dave & Buster’s prioritizes tech investments on the hunt for better experience

    Technology updates and the introduction of on-premise sales managers who tailor consumer experience to specific stores are showing promise.

    By Bryan Wassel • Sept. 16, 2024
  • A still from Chipotle's promotional automated makeline shows corn bouncing in a bowl.
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    Retrieved from Chipotle on October 03, 2023
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    Chipotle starts in-store testing for avocado, makeline robots

    The two pieces of equipment, including the Autocado, were developed in conjunction with firms backed by its venture fund.

    By • Sept. 16, 2024
  • A seafood restaurant owner posing in front of a counter filled with various seafood items.
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    Permission granted by Square
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    Sponsored by Square

    Mapping Broad Street Oyster Co.’s journey from pop-up shop to storefront number 6

    Here's how this seafood restaurant went from pop up shop to six physical locations in five years.  

    By Maya Rollings • Sept. 9, 2024
  • A photograph of a man wearing a navy suit.
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    Permission granted by First Watch
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    First Watch appoints CIO

    Rob Conti, who previously served as SVP of information technology, has been instrumental in the company’s rollout of business intelligence, pay-at-table technology and other systems.

    By • Sept. 4, 2024
  • A portrait photo of Heather Neary, Taco John's new CEO.
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    Permission granted by Taco John's
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    Q&A // Meet the exec

    How Taco John’s CEO is developing a people-first culture

    Heather Neary, who joined the chain earlier this year, is developing a culture of communication as the restaurant grows beyond its Midwestern roots.

    By • Sept. 3, 2024
  • Google's headquarters
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    Justin Sullivan via Getty Images
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    Yelp files antitrust lawsuit against Google

    Google’s massive search market share “starves” competitors of traffic and therefore revenue, the reviews platform alleged in a federal suit.

    By • Aug. 30, 2024
  • An image of a sidewalk robot with pink and orange painting.
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    Courtesy of Coco
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    Uber expands robotic delivery

    Beginning this week, Coco will start delivering for Uber Eats in Los Angeles with additional cities forthcoming.

    By • Aug. 27, 2024
  • A white sign that says Cava in front of a glassed facade building.
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    Courtesy of Cava
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    Cava’s new loyalty program to go national in October

     A new rewards structure is expected to drive traffic and spending, and give the chain access to valuable first-party data.

    By • Aug. 26, 2024
  • Friends paying contactlessly in restaurant
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    SouthWorks via iStock

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    Sponsored by Givex

    Contactless technology that is here to stay

    In just a few short years, contactless ordering and payment software has transformed the way restaurants optimize efficiencies and deliver exceptional service.

    Aug. 26, 2024
  • A drive-thru Chick-fil-A consisting of a kitchen suspended over four drive-thru lanes.
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    Courtesy of Chick-fil-A
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    Chick-fil-A’s long-awaited elevated drive-thru opens

    The prototype has four drive-thru lanes, including mobile pickup areas, and can handle more cars than a traditional Chick-fil-A.

    By • Aug. 21, 2024
  • A photograph of a Grubhub kiosk with a buffet line in the background. These kiosks are used for campus dining programs.
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    Permission granted by Grubhub
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    Grubhub adds 60 schools to campus dining program

    In 2023, student orders on Grubhub’s marketplace were up 30% while delivery orders increased 35%.

    By • Aug. 21, 2024
  • One of Serve Robotics' delivery robots.
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    Courtesy of Serve Robotics
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    Shake Shack will use robots to deliver orders in Los Angeles

    The new partnership enhances Shake Shack’s push to use new technology, which also includes a rollout of kiosks across its restaurants.

    By • Aug. 14, 2024
  • An image of sweetgreen's automated kitchen in Naperville, Illinois
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    Courtesy of Sweetgreen
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    Sweetgreen automated kitchen concept improves retention, margins

    The first establishment with the chain’s Infinite Kitchen technology has seen restaurant level margins of 31% and a 45% lower turnover rate than a traditional location.

    By • Aug. 12, 2024
  • Presto's vision, touch and voice products
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    Permission granted by Presto
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    Presto Automation delisted from Nasdaq

    Presto’s Interim CEO predicted delisting will let the firm pursue a startup like capital strategy, as its operations shift to the development of new voice-AI.

    By • Aug. 8, 2024
  • An evening shot of a Portillo's restaurant
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    Courtesy of Portillo's
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    Portillo’s pilots ordering kiosks

    Facing traffic pressure as a result of QSR discounting, Portillo’s is testing in-store kiosks, a tech proponents say can boost average check size, in Illinois. 

    By • Aug. 7, 2024