Technology: Page 2

  • Two autonomous vehicles with Avride and Uber branding
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    Courtesy of Avride
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    Uber Eats to deliver with Avride robots in Austin

    The deal is the latest in a string of partnerships between the delivery giant and robotics developers, and includes sidewalk robots and robotaxis.

    By • Oct. 4, 2024
  • An image of a woman's hand on a mouse in front of a computer screen. The woman is managing a website and designing an app.
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    Permission granted by DoorDash
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    DoorDash’s commerce platform includes AI phone ordering

    Partner restaurants can also access tools to create their own apps and customer support solutions.

    By • Sept. 25, 2024
  • A man and a woman dressed as a chef look at a tablet. Explore the Trendline➔
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    Wavebreakmedia via Getty Images
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    Trendline

    Back-of-house Technology

    From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
  • A red sticker on a restaurant window announcing the restaurant offers delivery with DoorDash.
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    Michael M. Santiago via Getty Images
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    DoorDash, Uber Eats win NYC customer data court battle

    New York City’s rule requiring delivery apps to give restaurants consumer information violates the First Amendment, a judge found Tuesday.

    By • Sept. 25, 2024
  • A drive-thru menu board with a speaker box at Taco John's
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    Courtesy of Presto Automation
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    Presto Automation puts itself up for sale

    The tech firm, which was delisted from the Nasdaq earlier this year, does not anticipate changes to its operations as a result of a sale.

    By • Sept. 24, 2024
  • Olo founder Noah Glass on Olo's first day of trading
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    Permission granted by Olo
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    Olo cuts 9% of workforce despite profitability

    The restaurant tech company laid off more employees after reporting a 27% revenue surge last quarter to attain “balanced growth.”

    By • Updated Sept. 23, 2024
  • A woman holds a smartphone with the White Castle loyalty program prominently displayed
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    Courtesy of White Castle
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    White Castle pivots to gamified, tiered rewards

    The slider chain is looking to encourage specific consumer behaviors, like late-night visits or trialing new menu items, with “quests” across three loyalty levels.

    By • Sept. 19, 2024
  • A picture of an Olive Garden restaurant.
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    Courtesy of Olive Garden
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    Olive Garden will test Uber delivery to fight sales slump

    Parent company Darden Restaurants will pilot the delivery platform’s white-label service at select units this year, with tentative plans for nationwide deployment in 2025.

    By • Sept. 19, 2024
  • The prize center inside a Dave & Buster's restaurant
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    Michael Loccisano/FilmMagic via Getty Images
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    Dave & Buster’s prioritizes tech investments on the hunt for better experience

    Technology updates and the introduction of on-premise sales managers who tailor consumer experience to specific stores are showing promise.

    By Bryan Wassel • Sept. 16, 2024
  • A still from Chipotle's promotional automated makeline shows corn bouncing in a bowl.
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    Retrieved from Chipotle on October 03, 2023
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    Chipotle starts in-store testing for avocado, makeline robots

    The two pieces of equipment, including the Autocado, were developed in conjunction with firms backed by its venture fund.

    By • Sept. 16, 2024
  • A seafood restaurant owner posing in front of a counter filled with various seafood items.
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    Permission granted by Square
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    Sponsored by Square

    Mapping Broad Street Oyster Co.’s journey from pop-up shop to storefront number 6

    Here's how this seafood restaurant went from pop up shop to six physical locations in five years.  

    By Maya Rollings • Sept. 9, 2024
  • A photograph of a man wearing a navy suit.
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    Permission granted by First Watch
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    First Watch appoints CIO

    Rob Conti, who previously served as SVP of information technology, has been instrumental in the company’s rollout of business intelligence, pay-at-table technology and other systems.

    By • Sept. 4, 2024
  • A portrait photo of Heather Neary, Taco John's new CEO.
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    Permission granted by Taco John's
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    Q&A // Meet the exec

    How Taco John’s CEO is developing a people-first culture

    Heather Neary, who joined the chain earlier this year, is developing a culture of communication as the restaurant grows beyond its Midwestern roots.

    By • Sept. 3, 2024
  • Google's headquarters
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    Justin Sullivan via Getty Images
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    Yelp files antitrust lawsuit against Google

    Google’s massive search market share “starves” competitors of traffic and therefore revenue, the reviews platform alleged in a federal suit.

    By • Aug. 30, 2024
  • An image of a sidewalk robot with pink and orange painting.
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    Courtesy of Coco
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    Uber expands robotic delivery

    Beginning this week, Coco will start delivering for Uber Eats in Los Angeles with additional cities forthcoming.

    By • Aug. 27, 2024
  • A white sign that says Cava in front of a glassed facade building.
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    Courtesy of Cava
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    Cava’s new loyalty program to go national in October

     A new rewards structure is expected to drive traffic and spending, and give the chain access to valuable first-party data.

    By • Aug. 26, 2024
  • Friends paying contactlessly in restaurant
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    SouthWorks via iStock

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    Sponsored by Givex

    Contactless technology that is here to stay

    In just a few short years, contactless ordering and payment software has transformed the way restaurants optimize efficiencies and deliver exceptional service.

    Aug. 26, 2024
  • A drive-thru Chick-fil-A consisting of a kitchen suspended over four drive-thru lanes.
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    Courtesy of Chick-fil-A
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    Chick-fil-A’s long-awaited elevated drive-thru opens

    The prototype has four drive-thru lanes, including mobile pickup areas, and can handle more cars than a traditional Chick-fil-A.

    By • Aug. 21, 2024
  • A photograph of a Grubhub kiosk with a buffet line in the background. These kiosks are used for campus dining programs.
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    Permission granted by Grubhub
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    Grubhub adds 60 schools to campus dining program

    In 2023, student orders on Grubhub’s marketplace were up 30% while delivery orders increased 35%.

    By • Aug. 21, 2024
  • One of Serve Robotics' delivery robots.
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    Courtesy of Serve Robotics
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    Shake Shack will use robots to deliver orders in Los Angeles

    The new partnership enhances Shake Shack’s push to use new technology, which also includes a rollout of kiosks across its restaurants.

    By • Aug. 14, 2024
  • An image of sweetgreen's automated kitchen in Naperville, Illinois
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    Courtesy of Sweetgreen
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    Sweetgreen automated kitchen concept improves retention, margins

    The first establishment with the chain’s Infinite Kitchen technology has seen restaurant level margins of 31% and a 45% lower turnover rate than a traditional location.

    By • Aug. 12, 2024
  • Presto's vision, touch and voice products
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    Permission granted by Presto
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    Presto Automation delisted from Nasdaq

    Presto’s Interim CEO predicted delisting will let the firm pursue a startup like capital strategy, as its operations shift to the development of new voice-AI.

    By • Aug. 8, 2024
  • An evening shot of a Portillo's restaurant
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    Courtesy of Portillo's
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    Portillo’s pilots ordering kiosks

    Facing traffic pressure as a result of QSR discounting, Portillo’s is testing in-store kiosks, a tech proponents say can boost average check size, in Illinois. 

    By • Aug. 7, 2024
  • A photograph of two drinks, one blue and one green on a table. There is a tablet in the center that says "my chili's rewards," "play games" and "pay now."
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    Courtesy of Chili's
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    Chili’s deploys Ziosk pay-at-table tech

    The tabletop tablets, which Chili’s previously used up until four years ago, are expected to increase guest engagement and loyalty enrollment.

    By • Aug. 5, 2024
  • Several images of personalized homescreens in the Grubhub App.
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    Courtesy of Grubhub
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    Grubhub adds features to improve consumer experience

    Among the most significant additions is product recommendations at checkout, which could help restaurant partners upsell customers. 

    By • Aug. 2, 2024
  • An image of a drive-thru digital menu board with a Taco Bell restaurant with white and purple paint in the background.
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    Courtesy of Taco Bell
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    Taco Bell to deploy drive-thru voice AI to hundreds of US locations

    The technology is part of Yum’s ongoing strategy to create a digital ecosystem that can improve operations and boost profits. 

    By • July 31, 2024