Operations: Page 2
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Spencer Platt via Getty Images
Starbucks streamlines beverage making, creates role to speed service
The Siren Craft System, rolling out across the U.S. and Canada by the end of July, aims to help baristas and managers anticipate demand.
By Bryan Wassel • July 10, 2024 -
Permission granted by Potbelly
An inside look at Potbelly’s small-format restaurant
The company joins a list of chains turning to smaller store footprints as a way to decrease development and operational costs while accelerating growth.
By Julie Littman • July 10, 2024 -
Explore the Trendline➔
Permission granted by Homeroom
TrendlineIndependent restaurants
In an industry built on in-person interactions and long-term relationships with customers, the pandemic has dealt a serious blow to independent operators, but many have pivoted and found new ways to reach diners.
By Restaurant Dive staff -
Permission granted by Closed Loop Partners
Starbucks, KFC, Peet’s Coffee collaborate on citywide reusable cups project
Closed Loop Partners describes the Petaluma, California, project as a first-of-its-kind initiative for a U.S. city in which reusable to-go cups are the default option across multiple restaurants.
By Maria Rachal • July 9, 2024 -
MartinPrescott via Getty Images
ConverseNow buys competitor Valyant AI
The companies expect the business combination will help speed up the deployment of voice AI at the drive-thru.
By Aneurin Canham-Clyne • July 9, 2024 -
Rawpixel via Getty Images
Restaurant customer satisfaction grows despite rising prices, ACSI finds
Consumers want premium experiences to help make the meal feel worth the cost, according to ACSI’s Forrest Morgeson.
By Bryan Wassel • July 8, 2024 -
Permission granted by Perkins
How Perkins’ multifaceted refresh aims to accelerate growth
The company is “elevating and adapting the brand” with its new name, store updates and an upcoming menu overhaul, President Toni Ronayne said in an interview.
By Julie Littman • July 8, 2024 -
SonerCdem via Getty Images
OSHA proposes rule to protect workers from extreme heat
The standard would require employers to provide water and rest breaks when high heat creates a hazardous work environment.
By Zachary Phillips , Aneurin Canham-Clyne • July 2, 2024 -
Courtesy of Hard Rock International
Hard Rock appoints cafe division president
Eric Martino, who has over 30 years of hospitality experience, will oversee operations at nearly 200 eateries around the world.
By Julie Littman • July 1, 2024 -
Courtesy of Burritobar
Burritobar signs 93-unit NJ master franchise deal
Burritobar will target secondary and tertiary suburban markets anchored by shopping centers in its initial phase of U.S. expansion, CDO Jeff Young said.
By Aneurin Canham-Clyne • Updated July 2, 2024 -
Justin Sullivan via Getty Images
Wendy’s inks deal with solar company to cut restaurant emissions
The collaboration with Ampion Renewable Energy will help provide renewable electricity to local utility grids and decrease restaurants’ reliance on fossil fuels.
By Zoya Mirza • July 1, 2024 -
Aneurin Canham-Clyne/Restaurant Dive
Deep DiveCompass Coffee responds to union drive with mass hiring
The union plans to challenge the voter eligibility of scores of workers the Washington, D.C.-based chain added to its roster ahead of a scheduled mid-July election.
By Aneurin Canham-Clyne • June 28, 2024 -
Justin Sullivan / Staff via Getty Images
Panera faces potential class-action lawsuit over data breach involving employee information
Corporate files were accessed during a security incident in March, but workers weren’t informed about sensitive data being exposed until June, the lawsuit claims.
By Carolyn Crist • June 28, 2024 -
DustyPixel/iStock via Getty Images
California changes junk fee disclosure for restaurants
The state’s exemption says restaurants, bars, grocery stores and grocery delivery services don’t need to list mandatory fees as required by rules set to go into effect Monday.
By Aneurin Canham-Clyne • June 28, 2024 -
Rawpixel via Getty Images
Back to Basics: 5 ways restaurants can prepare for a successful grand opening
Training, research, marketing, influencer buzz and loyalty programs can all ensure patrons walk into the restaurant on day one, and return during the weeks after, experts say.
By Danielle McLean • June 28, 2024 -
Courtesy of Panera Bread
Panera cooks up new breakfast menu
Its April menu refresh consisting of sandwiches, salads and mac and cheese categories has received strong guest and staff member feedback.
By Julie Littman • June 27, 2024 -
vgajic via Getty Images
California adopts rule limiting indoor workplace heat exposure
Employers will have to provide workers with cool down spaces and water if the indoor temperature or heat index cracks 87 degrees Fahrenheit.
By Aneurin Canham-Clyne • June 27, 2024 -
Permission granted by Cracker Barrel
Cracker Barrel begins menu transformation with 14-store test
The company is testing 20 menu items and an easier-to-navigate menu that it says reduces recipe complexity.
By Julie Littman • June 26, 2024 -
Courtesy of White Castle
White Castle bolsters late-night staff to help drive and satisfy increased sales
Orders placed between 7 p.m. and 3 a.m. are an increased percentage of sales at the fast food chain, and it hopes to capitalize on growing demand.
By Aneurin Canham-Clyne • June 26, 2024 -
Permission granted by Arby's
Arby’s franchisee files for Chapter 11 bankruptcy
Miracle Restaurant Group declared its second bankruptcy since 2010, citing financial pressures, rising costs, negative same-store sales and its inability to sell a number of low-performing stores.
By Julie Littman • June 26, 2024 -
Permission granted by The Habit Burger
Habit Burger Grill launches catering with ezCater
The fast casual chain joins chains like Bojangles and Perkins which have added catering through ezCater this year.
By Julie Littman • June 25, 2024 -
Courtesy of Hooters
Hooters closes locations across the country
The casual chain joins TGI Fridays, Bloomin’, Rubio’s and Red Lobster in shuttering several locations this year following declining market conditions.
By Julie Littman • June 25, 2024 -
Permission granted by Perkins
Perkins rebrands, launches redesign
Along with changing its name from Perkins Restaurant & Bakery to Perkins American Food Co., the casual brand will revamp its menu.
By Julie Littman • June 24, 2024 -
Permission granted by Nothing Bundt Cakes
Nothing Bundt Cakes plots path to 1K units by 2027
The dessert shop opened its 600th unit this month and plans to open 120 this year as it works toward an annual growth rate of around 150 new units.
By Julie Littman • June 20, 2024 -
Courtesy of Yum Brands/Pizza Hut
Why Pizza Hut closed several locations in the Midwest
Roughly a dozen locations in Indiana temporarily closed in June as operator EYM Group faces an ongoing legal battle with the chain over a contract dispute.
By Julie Littman • June 20, 2024 -
Mark Davis via Getty Images
Dave & Buster’s sees customer satisfaction growth despite higher game prices
Guest satisfaction scores are at historical highs, and CEO Chris Morris believes there is room to increase game prices without taking a hit.
By Bryan Wassel • June 18, 2024
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