TripAdvisor's newest tool aggregates reviews for restaurants

The company's Review Hub allows owners and operators to view consumer comments across multiple platforms and respond from one dashboard.

By Alicia Kelso • Feb. 5, 2020

Chicago Starbucks Roastery generating strong traffic counts

Placer.ai’s data shows that about 50% of the Roastery’s customers come from outside the Chicago area, traveling more than 30 miles to visit the store. 

By Alicia Kelso • Feb. 3, 2020

Explore the Trendline➔

Menu development

Restaurants big and small are experimenting with their menus to align with the preferences of on-the-go diners and mitigate the impact of rising food costs, supply chain disruption and shrinking consumer discretionary funds. 

By Restaurant Dive staff

Yum Brands adds KFC's Beyond Fried Chicken to 2 new markets

This marks the second time this week the holding company announced a test of plant-based protein, with Habit Burger putting the Impossible Burger on menus.

By Emma Liem Beckett • Jan. 29, 2020

Plant-based burger craze will plateau, but no expiration date in sight

Tim Hortons rolled back select Beyond Meat products and Burger King's Impossible Whopper sales are sliding, but analysts predict that meat analogues have long-term staying power. 

By Emma Liem Beckett • Jan. 27, 2020

Topgolf opens upscale bar and restaurant concept

Lounge by Topgolf, which will feature virtual gaming and open in Kirkland, Washington, is part of the brand's strategy to diversify with smaller locations. 

By Alicia Kelso • Jan. 23, 2020

Dunkin' turns Snoop Dogg stunt into TV spot for Beyond sandwich

The Beyond Meat ambassador is featured in a new TV spot as part of a campaign that includes an online pop-up shop.

By Dianna Christie • Jan. 14, 2020

Panera hires Phyllis from 'The Office' to address angry tweets

Actress Phyllis Smith read comments made by disgruntled customers after the chain pulled onion soup from its menu to highlight the return of the item. 

By Robert Williams • Jan. 9, 2020

Impossible Foods CEO says McDonald's deal is still on the table

Patrick Brown walked back his statement to Reuters Wednesday that it would be "stupid" to pursue the Golden Arches because of inadequate supply, telling Business Insider Impossible "would never blow off or disrespect a potential customer."

By Lauren Manning • Updated Jan. 9, 2020

5 restaurant trends that will define 2020

Analysts predict that ghost restaurants and lifestyle brand campaigns will continue to evolve and shape the market, but Gen Z's influence and interest in micro chains could disrupt the ecosystem.

By Julie Littman , Emma Liem Beckett • Jan. 6, 2020

Olympics, election will hurt restaurant traffic, analysts predict

These two events will lead to more people staying in versus going out to eat, which could impact traffic by 100 to 150 basis points and bolster pizza delivery, says BTIG.

By Alicia Kelso • Jan. 6, 2020

Chick-fil-A cuts 6 items in streamlined menu test

Locations in Arizona and Charlotte will cut Original Chick-n-Strips, Grilled Cool Wraps and more from their offerings to make way for new items, such as a spicy menu that will also be tested in Charlotte, North Carolina.  

By Lauren Manning • Jan. 3, 2020

Applebee's enters the fast casual game

The casual dining chain opened its first Applebee’s Express in Alabama last month, joining IHOP, The Cheesecake Factory and Famous Dave's in testing to-go friendly concepts. 

By Alicia Kelso • Jan. 3, 2020

Restaurant Dive's Top Trends of 2019

Delivery innovation, the race for consumer data and the fight against the labor shortage were major storylines.

Jan. 2, 2020

How QSRs are leading the way on personalized, omnichannel experiences

Lessons learned by McDonald's, Starbucks and others could help marketers across the industry in 2020 and beyond.

By Chris Kelly • Jan. 2, 2020

62% of Americans prefer dine-in to takeout, delivery

Though demand for dynamic eating experiences is growing, diners are most swayed by food quality and consistency when selecting a restaurant, Vixxo research finds.

By Alicia Kelso • Dec. 23, 2019

British invasion: How LEON plans to dominate — and change — American fast food

The London-based QSR's fresh, quality ingredients have pitted it against U.S. fast casuals, but the chain's founder wants to "reinvent McDonald's" so that it's healthy, sustainable and fun. 

By Emma Liem Beckett • Dec. 20, 2019

Lunch Break: Fogo de Chao's CEO on balancing tech and the fine dining experience

Disruption in the restaurant industry has spurred experimentation at the Brazilian steakhouse, from catered delivery to plant-based meats, says Barry McGowan.

By Thai Phi Le • Dec. 17, 2019

80% of millennial parents visit a restaurant at least once a week

Millennial parents spend $22 at limited-service restaurants, twice as much as the average customer, and arethe highest restaurant users of any demographic.

By Alicia Kelso • Dec. 17, 2019

Why video needs to be a New Year priority for restaurant marketing

Using video can increase engagement and diner interaction, providing person-based marketing customers have come to expect, says Hannah Hambleton, content manager at Beambox. 

By Hannah Hambleton • Dec. 16, 2019

Comic Dive: Brand the Halls

It's beginning to look a lot like branded merchandise season as major QSRs and CPGs get in on the holiday spirit.

By John Hazard • Dec. 13, 2019

Supply challenges could delay McDonald's chicken sandwich launch, analysts predict

Research firm Stephens reports there are not enough five-pound chicken products, the same size that Chick-fil-A and Popeyes use for their sandwiches, to supply the fast food giant's U.S. system.

By Alicia Kelso • Dec. 12, 2019

Third-party sales will make up 70% of delivery orders in 2022

Off-premise demand is transforming restaurant real estate to include more ghost kitchens, new interior formats and drive-thru pickup lanes, according to a CBRE report.

By Alicia Kelso • Dec. 9, 2019

DoorDash named fastest growing company in US

The third-party aggregator also had strong brand awareness among consumers, while Grubhub had much weaker representation within Morning Consult's Fastest Growing Brands report.

By Julie Littman • Dec. 6, 2019

More diners seek breakfast beyond morning daypart, report finds

Fifty-five percent of breakfast orders also include coffee, while 32% of millennials want more vegetarian or vegan options, according to Technomic research. 

By Emma Liem Beckett • Dec. 3, 2019

Meal wars: The fight for diner dollars

With groceries eyeing hot meal delivery as restaurants consider grab-and-go, competition between the industries will only get fiercer.

Nov. 27, 2019