Blaze Pizza remakes loyalty program

The chain, which has seen its store count shrink in recent years, said this move is part of a shift away from maintaining its own customized tech stack.

By Aneurin Canham-Clyne • April 15, 2025

From automation to diversifying revenue streams, these are the trends shaping the restaurant industry

Running a restaurant is as challenging as ever. But owners are feeling optimistic. Here’s why.

April 14, 2025

Donatos Pizza drops DoorDash’s AI ordering system for Revmo AI

The chain is using automation to take rote tasks off employees’ plates so they can better focus on the guest experience.

By Julie Littman • April 14, 2025

Tillster: 61% of users want more restaurant kiosks

Diners are becoming more comfortable with kiosks since they can review their orders for accuracy, per a report.

By Julie Littman • April 14, 2025

DoorDash, Coco to bring delivery bots to Chicago and Los Angeles

The companies will offer robotic delivery from nearly 600 businesses, as sidewalk bots become a point of competition with Uber Eats and Grubhub.

By Aneurin Canham-Clyne • April 10, 2025

Papa Johns will use Google AI for analytics, marketing

The pizza chain has tapped Google Cloud’s AI tools to optimize delivery routes, create a customer-facing chatbot and deliver personalized rewards in real time.

By Aneurin Canham-Clyne • April 3, 2025

Waffle House launches late-night delivery at 500 stores

The 24/7 diner chain will serve delivery orders for the first time through third-party aggregators using Olo’s Dispatch tool.

By Aneurin Canham-Clyne • April 2, 2025

Uber, OpenTable join forces to offer dining, transportation benefits

In the coming months, Uber Eats, Uber and OpenTable apps will provide consumers access to reservations, transportation and membership benefits.

By Julie Littman • March 31, 2025

Tattle AI coach: The game-changer restaurants have been waiting for

Every restaurant brand needs an AI Coach that tells their operators exactly what to do—here’s why.

By Alex Beltrani • March 31, 2025

Zaxbys adds AI cameras to drive-thru

The technology from Berry AI measures speed of service and line abandonment, which could help boost drive-thru times by identifying bottlenecks.

By Julie Littman • March 24, 2025

Restaurants focus on tech, retention as labor market cools

Speeding up hiring with applicant tracking systems, mobile applications and automated interview scheduling could save time and money, the National Restaurant Association said.

By Aneurin Canham-Clyne • March 20, 2025

Yum Brands, Nvidia will deploy new AI at 500 restaurants

The restaurant giant is working with the tech company to develop proprietary tech systems including back-of-house computer vision.

By Aneurin Canham-Clyne • March 19, 2025

Church’s Texas Chicken CEO: Chain’s future is defined by franchising, unit growth

Roland Gonzalez, who took the top exec role in February, said Church’s will sustain its momentum by deploying more technology to boost operations and attract more operator commitments.

By Julie Littman • March 18, 2025

Building restaurant resilience: Steps restaurant leaders are taking to help future-proof their businesses

Discover how restaurant leaders are using tech and AI to build resilience and future-proof their businesses.

March 17, 2025

Tony Roma’s future will be embedded with AI, robotics

CEO Mohaimina Haque said these technologies can help inform operator decisions such as real estate selection and back-of-house workflows.

By Julie Littman • March 13, 2025

How PAR’s acquisition strategy targeted major restaurant chain clients

The company is buying up software firms and building on its point-of-sale hardware to fill gaps in enterprise restaurant tech systems.

By Lynne Marek • March 11, 2025

Mastering the restaurant business with Square

See how you can navigate the restaurant industry hurdles with flexible, efficient, and integrated technology, and ultimately set your business up to thrive.

By Chidinma Nnamani • March 10, 2025

Portillo’s launches loyalty without an app

The hot dog chain hopes its loyalty program, based in digital wallets, can offer personalized options for guests and businesses without causing app fatigue.

By Aneurin Canham-Clyne • March 4, 2025

Grubhub lays off 500 employees

The job cuts come over a month after Wonder completed its $650 million acquisition of the food delivery aggregator.

By Julie Littman • Feb. 28, 2025

Domino’s targets long-term growth with loyalty, website and app upgrades

Loyalty membership reached 35.7 million at the end of 2024, and the restaurant chain will launch a revamped website and app in 2025 to boost growth.

By Bryan Wassel • Feb. 25, 2025

Uber Eats vs. DoorDash: Inside the legal battle between ‘two titans’ of delivery

Uber Eats wants a more level playing field for first-party delivery contracts, and accuses DoorDash of intimidating partner restaurants that want to team with multiple aggregators.

By Julie Littman • Feb. 25, 2025

Shake Shack to open kitchen innovation lab in Atlanta this year

The company will test equipment and layouts at the lab without having to build new restaurants, accelerating the rollout of processes and optimizations.

By Julie Littman • Feb. 20, 2025

Serve Robotics is coming to Miami

Serve will offer delivery through Uber Eats from Shake Shack and a local pizza chain in Brickell and Miami Beach, Florida. 

By Aneurin Canham-Clyne • Feb. 19, 2025

Uber sues DoorDash over alleged anti-competitive practices

Uber claims that if a DoorDash merchant wants to work with Uber Eats for first-party delivery, DoorDash threatens higher fees or lower placement on its app.

By Julie Littman • Feb. 18, 2025

Why fine dining-trained chef Alisa Reynolds switched to Square

Discover how Executive Chef Alisa Reynolds of My 2 Cents in Los Angeles embraced Square to enhance efficiency and innovation in her restaurant.

By Maya Rollings • Feb. 18, 2025