Technology
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Scott Olson via Getty Images
P.F. Chang’s drops lawsuit claiming UKG lost, destroyed employee data
The restaurant chain sued in 2022 claiming that the HR vendor had provided “false hope” that it could recover some of the chain’s deleted information.
By Ryan Golden • Jan. 17, 2025 -
Spencer Platt via Getty Images
Chipotle invests in firm that makes plant-based meat from duckweed
The restaurant chain’s venture fund is also backing efforts reduce cow-based methane emissions.
By Sarah Zimmerman • Jan. 15, 2025 -
Explore the Trendline➔
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TrendlineBack-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Courtesy of Sweetgreen
Sweetgreen CTO shares the chain’s data-focused approach to CX
CTO Wouleta Ayele discussed why she designs experiences by working backwards from an ideal outcome at the National Retail Federation’s Big Show conference.
By Bryan Wassel • Jan. 15, 2025 -
Julie Littman/Restaurant Dive
Portillo’s tests computer vision to boost drive-thru times
Managers will see a screen flashing red if a car has sat for four minutes, allowing them to redeploy labor and move guests faster through the drive-thru.
By Julie Littman • Jan. 14, 2025 -
Permission granted by Shake Shack
Shake Shack appoints chief information and technology officer
Rite Aid alum Justin Mennen brings over two decades of experience to the fast casual chain, which is developing a loyalty program.
By Julie Littman • Jan. 10, 2025 -
Diamond Dogs via Getty Images
Deep Dive8 restaurant trends to watch in 2025
Analysts forecast a slightly rosier year, predicting that consumer demand will rise, bankruptcies will slow and increased valuations will spark M&A.
By Julie Littman , Aneurin Canham-Clyne • Jan. 7, 2025 -
Scott Olson via Getty Images
PAR Technology buys Delaget for $132M
The food service point-of-sale and payments software provider said it bought the data analytics company to better service restaurant operators.
By Lynne Marek • Jan. 3, 2025 -
Scott Olson / Staff via Getty Images
Darden Restaurants begins POS rollout as it pursues speedier service
The new point-of-sale system will help the company speed up orders and improve its data capabilities at nine restaurant brands, executives said.
By Bryan Wassel • Dec. 19, 2024 -
Permission granted by Dutch Bros
Dutch Bros names Lululemon exec as chief tech officer
Venki Krishnababu has over 30 years of experience and joins the chain as it rapidly expands into mobile ordering.
By Julie Littman • Dec. 17, 2024 -
Courtesy of Instacart
Instacart says restaurant delivery is good for its grocery business
The Uber Eats partnership aims to fuel engagement with its app and boost online grocery spending, Instacart CFO Emily Reuter said at a Nasdaq event.
By Catherine Douglas Moran • Dec. 16, 2024 -
Michael M. Santiago via Getty Images
DoorDash to require 150K workers to verify IDs weekly
The delivery platform framed the more stringent verification policies as a way to improve consumer and merchant peace of mind.
By Aneurin Canham-Clyne • Dec. 13, 2024 -
Brandon Bell via Getty Images
Krispy Kreme online ordering disrupted by cyberattack
After an attack on part of its information technology systems, the chain said it is working to restore online ordering. Store operations were not impacted.
By Julie Littman • Dec. 11, 2024 -
Courtesy of Church's Chicken
Church’s Texas Chicken turns to drive-thru AI
SoundHound’s technology could help the chicken chain speed up order processing by shifting workers from order taking to food making.
By Aneurin Canham-Clyne • Dec. 11, 2024 -
Permission granted by Yelp
Yelp enhances platform with more personalized home feeds
The review platform added over 20 features, such as AI-powered review insights and enhancements to its business product suite.
By Julie Littman • Dec. 10, 2024 -
Permission granted by Paradox
Sponsored by ParadoxChipotle’s fresh new way to reduce time to hire by up to 75%
Walk into Chipotle. Leave with a burrito...and a job. That's the magic of Chipotle's new virtual assistant.
Dec. 9, 2024 -
Tornado98 via Getty Images
Torchy’s Tacos deploys phone AI ordering
The chain is using SoundHound’s tool, which can handle customized orders and answer questions about the menu, at all of its 130 locations.
By Aneurin Canham-Clyne • Dec. 5, 2024 -
Courtesy of Starbucks
Starbucks scheduling tools crippled by Blue Yonder outage
A ransomware attack against the software vendor has pushed the coffee chain to temporarily rely on manual scheduling to ensure workers are paid for hours.
By Aneurin Canham-Clyne • Nov. 26, 2024 -
lechatnoir via Getty Images
Are customers tipping more? Here’s what the data says.
While customers feel more pressure to tip across industries, they still tip a relatively stable 18% at restaurants.
By Julie Littman • Nov. 25, 2024 -
Retrieved from Paytronix website.
Paytronix upgrades its software weeks after being acquired
Additions include an AI tool that answers operators’ questions and a group of features meant to help manage and process online orders.
By Brett Dworski • Nov. 20, 2024 -
Courtesy of Smoothie King
Smoothie King hires Red Robin exec as CIO
Jyoti Lynch is tasked with creating a comprehensive technology strategy to enhance the guest experience and improve franchise profitability.
By Julie Littman • Nov. 20, 2024 -
Permission granted by Grubbrr/Bojangles
Bojangles to install ordering kiosks across its system
The chicken chain said its pilot of the Grubbrr technology had high adoption rates and helped increase throughput.
By Julie Littman • Nov. 15, 2024 -
NCR Voyix / Kate T. Parker Photography
Sponsored by NCR VoyixDeliver distinctive guest experiences and liberate your staff from manual tasks
In the next decade, restaurants will drive rapid growth by owning the experience in new ways.
Nov. 12, 2024 -
Courtesy of Chipotle
Serve Robotics buys Autocado maker Vebu
The acquisition of the Chipotle-backed equipment developer signals Serve’s interests are growing from the sidewalk to the kitchen.
By Aneurin Canham-Clyne • Nov. 7, 2024 -
Courtesy of Paytronix
Paytronix acquired by The Access Group
The deal will expand the offerings available through Paytronix’s platform and help accelerate its growth, executives said.
By Jessica Loder • Nov. 1, 2024 -
10,000 Hours via Getty Images
Sponsored by NCR VoyixOptimizing technology costs through smarter architecture
Maximize efficiency and cut costs — learn how smart tech architecture can transform your business's bottom line.
By NCR Voyix • Oct. 28, 2024
