Starbucks faces 'indefinite' strike at a Boston cafe

Baristas are refusing to work for an unspecified amount of time, demanding that the chain replace a store manager and bolster staffing across shifts.

By Aneurin Canham-Clyne • July 21, 2022

Chipotle permanently closes unionizing Maine store

Chipotle wrote in a message to employees that the Augusta, Maine, unit was shuttered due to lack of labor availability. 

By Aneurin Canham-Clyne • July 20, 2022

ChowNow CEO: More restaurant tech industry layoffs are coming

The company had one of its best sales months in June, but rising interest rates and more expensive capital has Chris Webb preparing for a financial hurricane.

By Emma Liem Beckett • July 19, 2022

Restaurant payments app Sunday cuts staff, exits 60% of its markets

The startup, which launched just 16 months ago, will pull out of four of its seven markets to focus on the U.S., U.K. and France. 

By Emma Liem Beckett • July 15, 2022

What's next for Gopuff and rapid delivery as the young industry hits 'an inflection point'?

The company’s struggles and those of newer startups in the space could offer an opening for established grocers, sources say.

By Jeff Wells , Sam Silverstein , Catherine Douglas Moran • July 15, 2022

Gopuff laying off 10% of global workforce, closing dozens of US warehouses

The company, which is eliminating jobs for the second time in just a few months, is taking action as instant delivery faces an “inflection point,” according to a memo sent to investors.

By Jeff Wells • July 13, 2022

4 ways to face labor shortages

From recruitment and retention to operational efficiencies and employee communications, learn how executives are fighting to retain workers and improve costs.

By Aneurin Canham-Clyne • July 13, 2022

Study: Dine-in tips have increased despite inflation

Tip percentage growth has slowed, however, and tips on online orders have shrunk even as the number of online orders has risen, Lightspeed data finds. 

By Alicia Kelso • July 12, 2022

How Chipotle plans to identify and grow future leaders

A class of 45 “emerging leaders” will participate in the chain’s inaugural, nine-month development program, according to Chief Diversity, Inclusion and People Officer Marissa Andrada.

By Ryan Golden • July 12, 2022

Starbucks to permanently close 16 stores over safety issues

Debbie Stroud and Denise Nelson, SVPs of U.S. operations, emphasized the company’s commitment to employee safety in a letter to workers on Monday. 

By Aneurin Canham-Clyne • July 12, 2022

Starbucks unveils 'reinvention' plan, hikes wages

Eligible workers will receive pay bumps of up to 3% in August, as interim CEO Howard Schultz looks to improve employee welfare and diner experiences.

By Julie Littman • July 11, 2022

Nextbite faces second round of layoffs

Nextbite is laying off an undisclosed number of employees following an earlier round of job cuts in April, when the company shed less than 10% of its staff.

By Alicia Kelso • July 11, 2022

Survey: Most restaurants are still short-staffed even as demand recovers

Thirty percent of restaurant owners said business has returned to pre-pandemic levels while 25% said it has surpassed them, per Popmenu. 

By Aneurin Canham-Clyne • June 30, 2022

USHG joins Starbucks, DoorDash in growing list of companies covering abortion expenses

Some legal experts have said these benefits may cause legal trouble for companies operating in certain states that have criminalized the procedure.

By Aneurin Canham-Clyne • June 30, 2022

Massachusetts court tosses gig work ballot initiatives backed by Uber, DoorDash

The proposals, which are similar to Prop 22, would have classified food delivery drivers as independent contractors but granted them some benefits.

By Aneurin Canham-Clyne • June 15, 2022

Grubhub adds instant pay option for delivery drivers

Instant Cashout via Direct to Debit will be available this month and allows Grubhub’s couriers to deposit earnings to an eligible bank debit card. 

By Alicia Kelso • June 15, 2022

If you are using 3rd party apps like Grubhub and Uber Eats, you might be double paying your sales tax

To maximize the power of 3rd party apps (3PA), owners and managers must understand and manage them correctly. 

June 7, 2022

McDonald's will conduct a civil rights assessment led by third party

The company didn't disclose if the assessment differs from the civil rights audit that shareholders voted for last week. 

By Emma Liem Beckett • June 3, 2022

Survey: 44% of drivers prefer flexibility of ride-sharing over pizza delivery jobs

High gas prices have pushed one-third of drivers who previously delivered food to now only service ride-sharing requests, according to BTIG research.

By Alicia Kelso • June 3, 2022

Starbucks union workers land $1M strike fund after 100th win

The fund started by Workers United will be used to pay workers for lost time and other benefits during strikes. 

By Aneurin Canham-Clyne • June 3, 2022

Report: Over 40% of independent restaurants are behind on rent

This is the worst rent delinquency level among small restaurants since October, and the change is largely due to rent inflation, according to Alignable.

By Alicia Kelso • June 2, 2022

Business associations back lawsuit challenging DOL's 80/20 rule

The contentious policy has been scrapped and resurrected repeatedly over the years, as business operators clash with regulators on tip calculation.

By Emilie Shumway • May 31, 2022

Subway shop's $30K settlement highlights duty to accommodate autism

The EEOC alleged the franchisee failed to provide requested accommodations for a new hire with autism and then fired him after four shifts.

By Laurel Kalser • May 31, 2022

McDonald's stockholders vote for independent civil rights audit

The proposal for an independent civil rights audit — which goes against the company's recommendation — won a 52% to 47% vote.

By Alicia Kelso • May 27, 2022

Wing Zone is the latest chain to bet big on Miso Robotics

The chain, which has 100-plus stores in its development pipeline, will include robotic fryer Flippy 2 in all standard restaurant builds going forward. 

By Aneurin Canham-Clyne • May 25, 2022