Operations: Page 79
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Chuck E. Cheese to deliver party packs with DoorDash
These 12-person $125 kit, which include three large pizzas, a cake and decorations, is part of the eatertainment brand's delivery expansion.
By Julie Littman • June 26, 2019 -
3 takeaways from a former Starbucks exec's leadership philosophy
"The people that you hire are going to change your organization," Howard Behar said at #SHRM19 — so companies might as well enable them to do so.
By Kathryn Moody • June 25, 2019 -
Trendline
Back-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Deep Dive
Maintaining mouthfeel: The challenge of preserving food texture on the shelf and during delivery
Manufacturers, ingredient suppliers, restaurants and packaging designers are all working together to make sure the consumer gets items that feel freshly made — wherever they are.
By Alicia Kelso • June 25, 2019 -
Chipotle's new bonus program includes an extra month of pay
The chain's employee retention play also includes tuition reimbursement, free meals and English as a second language classes once certain goals are met.
By Julie Littman • June 25, 2019 -
7-Eleven adds location-based delivery option
The convenience store's latest in-app feature, which allows consumers to order hot and fresh food from a public place like a park, makes it more competitive against restaurant delivery.
By Julie Littman • June 24, 2019 -
Column
Shift Change: Texas Roadhouse president retires, Wendy's hires new CMO
This week's Shift Change highlights leadership changes at Texas Roadhouse, Wendy's and Checkers & Rally's.
By Julie Littman • June 21, 2019 -
McDonald's pilots robot fryer in kitchen
The fast food chain is also testing voice-activated drive-thrus and automated beverage systems to decrease wait times and improve customer service and employee satisfaction.
By Julie Littman • June 21, 2019 -
Papa John's invests $80M in marketing, franchisee relief
In addition to marketing and brand initiatives, the funding will go toward royalty relief for operators, many of whom have struggled since founder John Schnatter's downfall.
By Julie Littman • Updated June 21, 2019 -
FAT Brands acquires Elevation Burger for $10M
With this latest transaction, FAT Brands grows to over 400 restaurants and annual systemwide sales of more than $400 million.
By Julie Littman • June 20, 2019 -
Off-premise, not delivery, is a growing focus for Olive Garden
The casual dining chain has grown its sales in takeout and catering by 9% in the most recent quarter without the help of third-party delivery.
By Julie Littman • June 20, 2019 -
Pizza Hut brings back iconic red roof logo
The logo, which was used between 1967 and 1999, is part of the company's marketing strategy to get back to its roots.
By Alicia Kelso • June 19, 2019 -
Panera tests expanded dinner menu
Just months after its breakfast revamp, the fast casual chain is looking for ways to boost sales for the final meal of the day.
By Julie Littman • June 19, 2019 -
Dunkin' leverages Grubhub's geofencing to optimize NYC delivery
The test is the first phase of a nationwide delivery rollout through the platform, which will integrate directly into the coffee chain's point-of-sale system to monitor traffic and delivery times.
By Alicia Kelso • June 18, 2019 -
Kroger tests 30-minute delivery as restaurant competition grows
As the threat of services like Grubhub and Uber Eats looms, the grocer is offering delivery of fresh produce, beverages and heat-and-eat meals through its Kroger Rush program.
By Jeff Wells • June 18, 2019 -
86% of delivery app users stop engaging within 2 weeks
A constant stream of new apps and the hunt for the cheapest and quickest service are making user loyalty hard to achieve, according to research from marketing platform CleverTap.
By Lauren Manning • June 17, 2019 -
Domino's begins driverless delivery test with Nuro in Houston
The pilot will allow the pizza chain to learn how diners interact with the robot and how these deliveries affect store operations.
By Emma Liem Beckett • Updated April 12, 2021 -
Q&A
Why B.GOOD's foray into ghost kitchens is just a taste of its digital strategy
CEO Chris Fuqua shares how the restaurant is transforming its technology to include a loyalty program and app to help drive off-premise and dine-in sales.
By Julie Littman • June 17, 2019 -
Column
Shift Change: Inspire Brands adds 2 to C-suite, McAlister's Deli hires CMO
This week's Shift Change highlights executive changes at Inspire Brands, sweetgreen, McAlister's Deli, Wahlburgers and more.
By Julie Littman • June 14, 2019 -
Dems urge McDonald's to enforce franchise sexual harassment policies
Lawmakers called the chain's working conditions "unsafe and intolerable" and said its alleged pervasive pattern of harassment must end.
By Valerie Bolden-Barrett • June 13, 2019 -
Burger King flips Whoppers 'upside down' for 'Stranger Things' tie-in
In advance of the third season of the hit Netflix series, Burger King is partnering with Coca-Cola and DoorDash for giveaways and exclusive content.
By Barry Levine • June 13, 2019 -
McDonald's is the most popular fast food chain, survey says
The chain beat out major competitors like Wendy's and Burger King in a UBS survey that found that consumers prefer the company's value and promotions.
By Lauren Manning • June 13, 2019 -
Uber Eats drone delivery nears liftoff in San Diego
Restaurants participating in the pilot expected to begin this summer will place an order on a drone, which will then fly the food to a courier who will complete the last leg to a customer's door.
By Emma Liem Beckett • June 12, 2019 -
Subway giving franchisees $10K remodel grants
The sandwich chain's new grant program will cover about 25% of the cost of its new Fresh Forward design updates for franchisees.
By Alicia Kelso • June 12, 2019 -
Sweetgreen buys meal delivery company in first-ever acquisition
The deal with Washington, D.C.-based Galley Foods will give the salad chain access to new logistics technology, production capacity and "unparalleled insight into delivery," sweetgreen CEO Jonathan Neman said.
By Emma Liem Beckett • June 11, 2019 -
Amazon Restaurants to close US operations
The online retailer is leaving the competitive restaurant delivery segment after only four years.
By Julie Littman • June 11, 2019