Pizza Hut tests in-store kiosks with Brookshire

As the pizza chain explores more avenues to grow sales, it entered into a partnership with a grocery retailer and could expand it to other stores in Texas, Arkansas and Louisiana. 

By Lauren Manning • Dec. 3, 2019

Restaurant industry will be shaped by AI, autonomous vehicles in 2030

In 10 years, restaurants can expect these technologies to transform day-to-day operations, from dynamic pricing to drive-thrus, according to a National Restaurant Association report.

By Emma Liem Beckett • Dec. 3, 2019

Explore the Trendline➔

Back-of-house Technology

From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

By Restaurant Dive staff

Chick-fil-A encourages giving the gift of time with multichannel campaign

Across a TV spot, online store and pop-up shop, the QSR looks to deliver for the 73% of consumers that say they want more time with people they love this holiday season.

By Dianna Christie • Dec. 2, 2019

Subway to start the year with pricing discounts despite previous protests

Under new CEO John Chidsey, the chain eyes price cuts to at least two sandwiches, according to the New York Post, despite complaints from franchisees.

By Julie Littman • Dec. 2, 2019

Group criticizes McDonald's for fired CEO's $42M severance package

Investors and New York City's comptroller told the fast food chain that they were "distressed" by the substantial severance Steve Easterbrook received and urged it to adopt a stronger clawback policy. 

By Alicia Kelso • Nov. 27, 2019

Shift Change: Starbucks hires exec focused on diversity; Carrols brings on new CFO

This week's Shift Change also highlights new executives at Roy Rogers and Another Broken Egg Cafe. 

By Julie Littman • Nov. 27, 2019

Pay by the numbers: How much top restaurant execs make compared to their employees

Compensation for the CEOs of public companies averaged over $5 million in 2018 while average pay was just over $10 per hour for workers.

By Julie Littman • Nov. 27, 2019

Burger King's largest operator taps new CFO after $8.3M flub

After a major discounting error by Carrols Restaurant Group' over the summer, Realogy Holdings Corp. strategist and former CFO Anthony Hull is stepping in to restore order. 

By Jane Thier • Nov. 27, 2019

Golden Corral steps up franchisee incentives in remodel push

The buffet chain is offering $10,000 to $140,000 credits toward the remodel, marketing costs or retraining for franchisees that complete its new redesign. 

By Alicia Kelso • Nov. 26, 2019

Alcohol, food sales jump at restaurants on Thanksgiving Eve

The night before, known as "Drinksgiving," is becoming one of the most popular drinking holidays of the year with guest count and sales increasing 23%.

By Alicia Kelso • Nov. 25, 2019

Blaze Pizza uses digital, drive-thrus to slice up market competition, says CEO Mandy Shaw

The brand's new leader believes its franchise model and focus on multiple off-premise touch points threaten fast casuals and legacy pizza chains slow to engage with third-party delivery.

By Emma Liem Beckett • Nov. 25, 2019

Shift Change: CPK's new EVP to oversee international expansion

This week's Shift Change also highlights executive news from Wingstop, Your Pizza, RAVE Restaurant Group and Kura Sushi. 

By Julie Littman • Nov. 22, 2019

Wingstop lets Twitch users order food while watching livestreams

Viewers interact directly with a streamer who provides menu suggestions and then can place an order for DoorDash delivery.

By Robert Williams • Nov. 22, 2019

Workers sue McDonald's over workplace violence

The lawsuit alleges that the company's new design fails to minimize the threat of violence and that the chain doesn't adequately train staff to handle conflicts.

By Alicia Kelso • Nov. 22, 2019

From food halls to ghost kitchens, collaboration is on the menu for grocers and restaurants

While both can siphon dollars from the other, the right partnerships could boost operational efficiencies, drive brand awareness and elevate food offerings.

By Jeff Wells • Nov. 21, 2019

Chipotle rolls out Alexa voice ordering

The feature is part of the chain's larger digital sales platform, which is nearing $1 billion, and will allow customers to reorder their favorite meals within seconds. 

By Julie Littman • Nov. 21, 2019

Mariano's to open new BBQ concept to replace Pork & Mindy's

Following the Chicago-based restaurant's bankruptcy filing, the grocer says it will open a new brand called Mariano's Smokehouse. 

By Krishna Thakker • Nov. 20, 2019

Delivery from aisle 5: How grocers are threatening restaurants' off-premise business

Grocery and convenience stores are delivering meals via third-party platforms, but may not have the right expertise and menus in place to compete with restaurants — yet.

By Julie Littman • Nov. 19, 2019

Starbucks loses traffic to open bathroom policy

A new study found that visits to Starbucks dropped 6.8% following the company's adoption of the new store rule in May 2018.

By Alicia Kelso • Nov. 18, 2019

Chopt opens delivery/pickup-only store to meet digital demand

The chain opened the off-premise concept in New York City to address digitally generated orders, which account for 40% of all the restaurant's orders.

By Alicia Kelso • Nov. 18, 2019

Chick-fil-A will no longer donate to anti-LGBTQ nonprofits

The fast food chain's charitable arm will highlight organizations that focus on education, homelessness and hunger.

By Julie Littman • Nov. 18, 2019

Chipotle's digital business is closing in on $1B sales. Here's how it got there

The chain is eyeing artificial intelligence and new ordering techniques like text messaging as part of its growing digital strategy, which includes pickup shelves and a digital makeline.

By Julie Littman • Nov. 18, 2019

Chick-fil-A now delivers out of DoorDash Kitchens

The chain's virtual kitchen in Redwood City, California, began delivery in early November, but can reach seven additional markets in the Bay Area. 

By Julie Littman • Nov. 14, 2019

The ins and outs of simpler brand identities

Dunkin', Starbucks and KFC have streamlined their logos, but delivering a short and simple brand identity isn't without risks.

By Dianna Christe • Nov. 14, 2019

Maine inmates can complete a culinary apprenticeship while they serve time

The news represents a convergence of major employment trends: a talent shortage, a resurgence of apprenticeships and a new interest in second-chance hiring.

By Kate Tornone • Nov. 13, 2019