Operations: Page 60
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Papa John's is hiring 10K more employees
This will bring the pizza chain's recent hiring blitz to 30,000 total new positions, a move that follows robust same-store sales growth in June.
By Emma Liem Beckett • July 27, 2020 -
NRA urges local leaders to keep restaurants open
In a letter to governors and mayors, the National Restaurant Association writes that "bad actors" do not represent the industry and closing restaurants down again hinders its recovery.
By Julie Littman • July 27, 2020 -
Trendline
Back-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Dunkin' creates new chief digital officer role as it doubles down on tech, mobile offerings
The position oversees digital marketing and media, consumer insights and IT transformation — areas seeing growing demand under the pandemic.
By Peter Adams • July 24, 2020 -
Coronavirus has already shuttered 16K restaurants, Yelp says
As restaurants grapple with trying to stay in business, Yelp's latest data shows that in states like Florida and Texas, a 50% rise in consumer interest in dining out in May preceded COVID-19 outbreaks in June.
By Alicia Kelso • July 23, 2020 -
Chipotle surpasses $1B in digital sales despite same-store sale declines
Digital sales skyrocketed 216% to $829.3 million during Q2, revealing a bright spot for the company despite its first drop in same-store sales in several years.
By Julie Littman • July 23, 2020 -
Wendy's launches loyalty program as part of digital growth
The initiative, which will reward customers no matter how they order, is part of the chain's plans to make digital sales 10% of overall sales by 2024.
By Julie Littman • July 22, 2020 -
Strong franchisee relationships key to restaurant chain survival
From hosting daily calls to providing need-to-know information, restaurants are working closely with operators to adapt to market changes as the pandemic progresses.
By Julie Littman • July 22, 2020 -
Uber Eats adds benchmarking data to Manager app
The delivery company's service will now provide information that allows restaurants to compare their operations to others in the area.
By Julie Littman • Updated Dec. 21, 2020 -
96% of restaurants require staff to wear masks
Restaurants are increasingly mandating employee temperature checks, requiring staff to wear gloves and installing plexiglass shields, says Black Box Intelligence, but these features can be costly while sales are down.
By Alicia Kelso • July 20, 2020 -
Pandemic helped grow Domino's US same-store sales 16.1%
The pizza chain had its best quarter in the last nine-plus years, driven by an increase in food delivery and digital orders, which made up almost 75% of domestic sales.
By Julie Littman • July 16, 2020 -
Opinion
Do we need to shut down again? What to do when employees get COVID-19
Restaurants need to establish systems to inform staff and guests if a worker contracts the virus and ensure health screening compliance to avoid outbreaks, attorney Arif Virji writes.
By Arif Virji • July 16, 2020 -
Chipotle to hire 10K more employees to support digital growth
The hiring blitz follows approximately 8,000 new hires at the chain since May, an uptick that coincides with an over 80% increase in online sales during Q1.
By Alicia Kelso • July 15, 2020 -
Why Chipotle is 'pivoting the entire portfolio' to Chipotlanes
Two years after opening its drive-thrus for online orders, which helped the company surpass $1 billion in digital sales, the fast casual chain expects this concept to make up 60% of its new restaurants.
By Julie Littman • July 15, 2020 -
Pinstripes to reopen all US locations on Friday
The bowling and bocce eatertainment chain temporarily closed its 13 locations in nine states on March 16, but its long-term expansion plans remain intact, with at least two locations slated to open next year.
By Julie Littman • July 14, 2020 -
Q&A
BurgerFi's president talks going public, 'massive expansion' amid pandemic
Restaurant closures are creating opportunities for the fast casual chain to grow nationwide, says Charles Guzzetta.
By Julie Littman • July 14, 2020 -
Ghost kitchens could be a $1T global market by 2030, says Euromonitor
Restaurant closures, in the wake of the novel coronavirus pandemic, could accelerate the growth of this market, Euromonitor's Michael Schaefer said in a webinar.
By Emma Liem Beckett • July 10, 2020 -
DoorDash partners with Kiva to provide funding to Black-owned restaurants
The company will seed a revolving loan fund starting at $150,000 and also offer $0 delivery fees for Black-owned restaurants through the end of the year.
By Julie Littman • July 8, 2020 -
53% of restaurants closed amid coronavirus have shuttered permanently, Yelp data shows
In early June, the number of diners seated across Waitlist and Yelp Reservations was down 57% compared to pre-pandemic levels.
By Alicia Kelso • July 6, 2020 -
Wegmans is permanently closing its Pub restaurants
The retailer announced it will close all 12 locations across three states to focus on adding new quick-service meal options.
By Jeff Wells • July 2, 2020 -
Denny's plans to hire 10K employees by year's end
Company- and franchisee-owned locations are hiring restaurant managers, cooks, servers and hosts, among other positions as dining rooms reopen.
By Julie Littman • July 2, 2020 -
Pizza Hut’s largest franchisee declares bankruptcy
NPC has come to an agreement with its lenders on a restructuring plan to reduce the company's significant debt, which includes plans to sell its 385 Wendy's restaurants.
By Emma Liem Beckett • July 1, 2020 -
Chipotle launches virtual farmers market for suppliers
The fast casual chain partnered with Shopify to help farmers in its supply chain sell meat, dairy and grain products directly to consumers online.
By Emma Liem Beckett • June 30, 2020 -
States stall reopening plans as COVID-19 cases surge
As the U.S. hits record-high coronavirus cases, states like Texas have reduced dine-in capacity and re-closed bars after opening earlier this month.
By Alicia Kelso • June 30, 2020 -
Red Robin to settle claims over 'just say yes' break policy for $8.5M
The restaurant argued the policy demonstrated its "proactive commitment to providing Team Members with breaks anytime they want one."
By Katie Clarey • June 29, 2020 -
Domino's expands contactless services with carside delivery
Customers who select this carryout option online can choose where they would like their food placed, including the passenger side, trunk or back seat.
By Emma Liem Beckett • June 29, 2020