Operations: Page 23
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Remy Robotics opens bot-run ‘Better Days’ kitchen in NYC
The concept employs machines that use artificial intelligence to cook hundreds of menu items in kitchens as small as 200 square feet.
By Emma Liem Beckett • Nov. 10, 2023 -
In-N-Out to open first New Mexico restaurant in 2027
The Albuquerque unit is the latest step in the chain’s expansion into new states, including Idaho and Tennessee.
By Julie Littman • Updated Nov. 10, 2023 -
Denny’s adds 9 items to permanent menu
The chain also simplified its menu layout with fewer customizations and build-your-own categories in favor of highlighting breakfast items and value.
By Julie Littman • Updated Nov. 10, 2023 -
Pieology bolsters rewards program with daily perks
New and existing rewards members will receive a free item with the purchase of a pizza through the end of the year at the fast casual chain.
By Julie Littman • Nov. 9, 2023 -
Wingstop drops Olo in favor of $50M in-house tech
The chain, which represents 3% of Olo’s revenue, will roll out a proprietary tech stack in 2024 designed to provide more personalization and drive frequency.
By Aneurin Canham-Clyne • Nov. 8, 2023 -
Shipley Do-Nuts appoints Blaze Pizza exec as CFO
Brad Reynolds joined the chain as CFO and Chris Smith became VP of operations, as Shipley pursues franchised growth and entry to new markets.
By Julie Littman • Nov. 8, 2023 -
A third Burger King franchisee declares bankruptcy
Premier Kings, which operates 172 units, struggled with high inflation, increased borrowing rates and the untimely death of its owner in 2022.
By Julie Littman • Nov. 8, 2023 -
Chuck E. Cheese hires chief insights and marketing officer
Mark Kupferman, who worked at Ruth’s Chris Steak House, brings over 25 years of marketing experience to his position at the eatertainment chain.
By Julie Littman • Nov. 7, 2023 -
Sweetgreen accelerates deployment of automated kitchens
The salad chain opened its first Infinite Kitchen this year and has seen improvements to throughput, order accuracy, portioning and diner experience.
By Julie Littman • Nov. 6, 2023 -
El Pollo Loco CEO departs after 10 years with chain
Maria Hollandsworth, the company’s COO, becomes interim president and CEO following Larry Roberts’ departure from the company.
By Julie Littman • Nov. 3, 2023 -
Panera Bread chops 17% of corporate staff ahead of IPO
Roughly 306 supporting staff positions were reportedly cut to improve operations as the company gears up for Panera Brands’ public debut.
By Julie Littman • Nov. 2, 2023 -
DoorDash tests in-app tip reminders on customers
A new prompt, which tells customers that orders without tips are likely to be delivered more slowly, has reduced tipless orders in a multi-market trial.
By Aneurin Canham-Clyne • Nov. 2, 2023 -
Scooter’s Coffee promotes president to CEO
Joe Thornton, who has been the chain’s president since 2022, will become CEO on Jan. 1 as the nearly 750-unit chain works toward 1,000 locations.
By Julie Littman • Nov. 2, 2023 -
Q&A
Milk Bar chef and CEO Christina Tosi talks growth, the future and her favorite part of each week
The New York-based tycoon talked with Food Dive about how she stays true to her sweet tooth while managing a growing business portfolio and staff.
By Judy McGuire • Oct. 30, 2023 -
"1099 14th Street – National Labor Relations Board" by Geraldshields11 is licensed under CC BY-SA 3.0
NLRB delays effective date of joint employer rule to February
In a reprieve for franchisors, the National Labor Relations Board pushed back the date its joint employer rule would take effect to early next year.
By Aneurin Canham-Clyne • Updated Nov. 20, 2023 -
Retrieved from Chipotle on October 03, 2023
Chipotle will raise wages in California, continue testing robots
The chain plans to hike prices by mid-to-high single digits in California next year to compensate for a 20% wage increase in that market.
By Aneurin Canham-Clyne , Julie Littman • Oct. 27, 2023 -
Twice Daily brings made-to-order foodservice to all locations
After testing the concept at select locations earlier this summer and seeing positive results, the convenience retailer broadened the program.
By Brett Dworski • Oct. 25, 2023 -
Fat Brands debuts first co-branded Fatburger, Round Table Pizza unit
The restaurant is the first of four dual-branded units to be operated by Fat Brands’ franchisee SNM Management Group in Dallas.
By Julie Littman • Oct. 25, 2023 -
Sweetgreen heats up menu expansion with protein plates
The addition of Miso Glazed Salmon, Southwest Chicken Fajita and Hot Honey Chicken plates are part of the chain’s plan to offer guests more dinner options.
By Julie Littman • Oct. 24, 2023 -
Sprint Mart opens its largest store to date
The 16,000-square-foot location in Alabama features a new sit-down restaurant concept, Sadie’s Diner.
By Jessica Loder • Oct. 24, 2023 -
Playa Bowls hires Focus Brands vet as CMO
Nicolle DuBose, who has over 20 years of marketing experience at food and beverage brands, joins the health food chain as it surpasses 200 units.
By Julie Littman • Oct. 23, 2023 -
P.F. Chang’s hires Panera exec as CEO and president
Eduardo Luz, who worked as chief brand and concept officer at Panera Bread, has over 30 years of experience working with restaurant and CPG brands.
By Julie Littman • Oct. 23, 2023 -
Retrieved from PRNewswire on September 20, 2022Q&A
Marco’s Pizza aims to unseat Papa Johns as fourth-largest US pizza chain
Marco’s has identified over 4,200 locations where it could open smaller units in the next five to 10 years, Chief Development Officer Gerardo Flores said.
By Julie Littman • Oct. 23, 2023 -
Golden Corral fast casual spin-off to open in December
Homeward Kitchen, which will debut in North Carolina, will help fuel company’s ongoing expansion plan and help Golden Corral reach new demographics.
By Julie Littman • Updated Oct. 20, 2023 -
BurgerFi expands non-traditional channels with planned movie theater opening
The chain, which continues to struggle with slumping same-store sales, is leaning into alternative locations to boost brand awareness and expansion.
By Julie Littman • Oct. 20, 2023