Operations: Page 21
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Mr. Gatti’s Pizza develops c-store franchise model
The pizza chain will initially focus on expanding in Texas and the Southeast, with plans to eventually target the Southwest and Midwest, as well.
By Jessica Loder • Jan. 16, 2024 -
How Qdoba is plotting growth in Chipotle’s shadow
Chipotle’s company-owned business model has left a franchised-shape hole in the Mexican fast casual sector. Qdoba wants to fill it.
By Aneurin Canham-Clyne • Jan. 11, 2024 -
Retrieved from 7-Eleven press release.
Back to Basics: How to build a successful delivery program
Delivery customers tend to have larger baskets and give retailers several chances to upsell, but it’s important to curate the menu, experts say.
By Amanda Baltazar • Jan. 8, 2024 -
Dutch Bros brings on 3 C-suite execs
Joshua Guenser, previously of Mod Pizza, becomes CFO while Sumitro Ghosh, previously from Nike, will take the president of operations post and Jess Elmquist, previously of Phenom People, becomes chief people officer.
By Julie Littman • Jan. 8, 2024 -
TGI Fridays to close 36 underperforming restaurants
The casual chain also sold eight units in the Northeast to former CEO Ray Blanchette following a year of C-suite upheaval.
By Julie Littman • Jan. 4, 2024 -
California bistro pocketed thousands in worker tips to pay expenses, suit alleges
The Department of Labor is suing Entre Nous for $500,000 in back wages and damages, and said it misclassified workers as independent contractors.
By Aneurin Canham-Clyne • Jan. 4, 2024 -
Walmart expanding in-store poke restaurants
Uncle Sharkii Poke Bar recently announced plans to open more locations inside the retailer’s stores.
By Catherine Douglas Moran • Jan. 3, 2024 -
Pinstripes bowls into public markets
After completing its combination with Banyan Acquisition Corp. last week, the eatertainment chain began trading on the New York Stock Exchange Tuesday.
By Julie Littman • Jan. 2, 2024 -
Tropical Smoothie Cafe reportedly seeking $2B sale
This marks the second possible restaurant acquisition in progress this month, with Reuters reporting that Chuck E. Cheese’s parent company is seeking a $1 billion sale.
By Julie Littman • Dec. 21, 2023 -
Arko collaborates with Tyson on discounted chicken sandwich
As part of the company’s efforts to reach price sensitive customers, the new sandwich costs $2.99 for fas Rewards members and is available at more than 300 locations.
By Jessica Loder • Dec. 21, 2023 -
Q&A
Pinstripes could reach 150 units as a public company
Going public was in the plan for about five years and will raise fresh capital to support the 14-unit brand’s growth, CEO and founder Dale Schwartz said.
By Julie Littman • Dec. 21, 2023 -
How the politics of restaurant labor changed in 2023
This year ushered in new regulations about fast food worker pay in California, the end of the subminimum wage in Chicago and a joint-employer rule that puts pressure on franchisors.
By Aneurin Canham-Clyne • Dec. 20, 2023 -
Retrieved from 7-Eleven.
How c-stores are using food, merch and more to boost holiday traffic
Whether it’s festive coffees, ugly sweaters or even a seasonally themed pic from Wally’s photo booth, c-stores are taking a variety of approaches to engaging customers.
By Christine Blank • Dec. 19, 2023 -
McDonald’s to survey franchisees on child labor practices
McDonald’s operators in five states were fined by the U.S. Department of Labor for making minors work longer hours in more dangerous roles than permitted.
By Aneurin Canham-Clyne • Dec. 18, 2023 -
Retrieved from Sweetgreen/BusinessWire on August 10, 2022
Sweetgreen chief development officer will step down
Jim McPhail will leave the company on Dec. 31 after working as CDO for four years, and Timothy Noonan has been promoted to SVP of development and will assume McPhail’s development responsibilities.
By Julie Littman • Dec. 18, 2023 -
McDonald’s, KFC, Burger King, Wendy’s franchisees face ‘convict leasing’ suit in Alabama
Incarcerated workers are suing Alabama and employers, including franchisees of major restaurant chains, over an alleged system of coerced labor.
By Aneurin Canham-Clyne • Dec. 14, 2023 -
TGI Fridays hires COO, CFO
Ray Risley becomes U.S. president and COO while Nik Rupp joins the chain as CFO and president of international markets, less than two months after Weldon Spangler was hired as CEO.
By Julie Littman • Dec. 13, 2023 -
Retrieved from Wendy's on December 11, 2023
Wendy’s franchisees can pilot drive-thru AI in 2024
Wendy’s FreshAI, a partnership with Google Cloud, used drive-thru chatbots to shave 22 seconds off service times at a Columbus, Ohio, test site compared to the local market average.
By Julie Littman • Dec. 11, 2023 -
Shake Shack CEO Randy Garutti to retire in 2024
Garutti, who became the chain’s CEO in 2011, will depart the company as it prepares to open 80 units next year and expand its drive-thru footprint.
By Julie Littman • Dec. 11, 2023 -
Sponsored by DIRECTV FOR BUSINESS
How to create entertainment that keeps your guests eating, drinking and having fun
Ensure your restaurant is set up to keep your guests coming back week after week, season after season.
Dec. 11, 2023 -
NRA: 63% of adults plan to eat out during holidays
Millennials are the top demographic to visit restaurants during the holidays as a way to avoid crowded grocery stores, per a National Restaurant Association survey of over 1,000 U.S. adults.
By Julie Littman • Dec. 8, 2023 -
Retrieved from The Habit Burger Grill on December 08, 2023
Habit Burger to open its first mobile pickup lane
Mobile pickup lanes could dramatically decrease the burger chain’s wait times, which can reach six to eight minutes as employees prepare meals to order.
By Julie Littman • Updated Dec. 8, 2023 -
Rock N Roll Sushi hires experienced franchise exec as CEO
Craig LeMieux, who has decades of franchising experience, will lead the chain as its top executive. Terri Jessen was appointed VP of operations.
By Julie Littman • Dec. 7, 2023 -
The image by Cbraccialini is licensed under CC BY-SA 4.0
Red Robin appoints chief people officer
Meghan Spuler joins the casual chain in the midst of its ongoing North Star Plan transformation, which includes a new staffing model.
By Julie Littman • Dec. 7, 2023 -
How 6 casual chains revamped their menus in 2023
IHOP, Denny’s, Red Robin and TGI Fridays emphasized menu updates this year in a bid to boost traffic and sales.
By Julie Littman • Dec. 6, 2023