Operations: Page 19
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Permission granted by &pizza
How &pizza’s new CEO is transforming the chain’s loyalty program, operations
Burns, who has held the position for over two months, is leading a major tech overhaul at the chain, including a new rewards scheme, app and website.
By Julie Littman • March 14, 2024 -
Courtesy of Popeyes
RBI names CFO, shakes up leadership
The company named Sami Siddiqui as its CFO while Jeff Klein will fill Siddiqui’s previous role as president of Popeyes U.S. Thiago Santelmo was also promoted to president of international.
By Julie Littman • March 14, 2024 -
Permission granted by Chick-fil-A
Chick-fil-A to open first digital-only pickup restaurant in NYC
The 3,500-square-foot walk-up restaurant is the first of two digital-focused locations to open this year, with an elevated drive-thru expected to follow.
By Julie Littman • March 13, 2024 -
Courtesy of Carrabba's
Carrabba’s brings sandwiches to lunch menu after catering success
The daypart now includes six bistro sandwich combo meals previously only available through Carrabba’s catering brand, which has exceeded company expectations since launching in 2023.
By Julie Littman • March 13, 2024 -
Courtesy of Five Iron Golf
Danny Meyer’s PE firm invests $20M in Five Iron Golf
Enlightened Hospitality Investments’ minority investment will help the golf-simulator chain accelerate growth and increase its offerings.
By Julie Littman • March 12, 2024 -
Kate Tornone/Restaurant Dive
Boston Market owner’s second bankruptcy filing dismissed
A judged barred Jay Pandya, who may face lawsuits against the chain over unpaid bills, from submitting another Chapter 11 filing for six months.
By Julie Littman • March 12, 2024 -
Elan Irving via Getty Images
DC bill mandates study of delivery worker conditions, pay
As part of the restaurant rules package that passed in the District this week, the city council requires aggregators and restaurants to agree that delivery workers are allowed to use restaurant bathrooms.
By Aneurin Canham-Clyne • March 8, 2024 -
Sara Samora/Restaurant Dive
DC passes bill that protects restaurants with service fees from litigation
Service fees of 20% or less will be approved, so long as fees are clearly disclosed to diners. The move follows forecasts that such restaurant fees will proliferate in the District, which recently eliminated the tip credit.
By Aneurin Canham-Clyne • March 7, 2024 -
Kaarin Vembar/Restaurant Dive
Publix adds burrito bowl bars to mainstream supermarkets
The grocery chain is bringing the bars into its traditional stores after first offering them at its GreenWise Markets.
By Catherine Douglas Moran • March 7, 2024 -
Permission granted by McAlister's
McAlister’s Deli tops $1 billion in sales
The chain is GoTo Foods’ first restaurant brand to reach this financial threshold thanks to modernization and a new catering daypart that bolstered AUVs.
By Aneurin Canham-Clyne • March 5, 2024 -
Permission granted by Casey's General Stores
Caseys adds new sandwich line
The collection, which includes two chicken sandwiches, a burger and breaded pork, is merchandised in warmers as quick grab-and-go options.
By Jessica Loder • March 5, 2024 -
Courtesy of Chipotle
These 4 restaurant companies totaled $50B in 2023 digital sales
Yum, Restaurant Brands International, Wendy’s and Chipotle continue to invest in consumer-facing features including app enhancements, loyalty offerings and kiosks to grow their digital mixes.
By Julie Littman • March 1, 2024 -
Courtesy of Sweetgreen
Sweetgreen’s robot kitchens yield 10% higher tickets in test
The salad chain plans to add its Infinite Kitchen to seven new builds and three to four retrofit units in 2024, after two pilot stores yielded improvements in throughput and labor turnover.
By Aneurin Canham-Clyne • March 1, 2024 -
Maja Hitij via Getty Images
How is off-premise diner demand evolving? Here’s what the data shows.
Convenience and time constraints continue to drive consumers toward delivery and takeout, according to various industry reports.
By Julie Littman • Feb. 26, 2024 -
Justin Sullivan / Staff via Getty Images
McDonald’s employee had to pump breast milk in stockroom corner, lawsuit alleges
The complaint is the latest against large-scale employers who allegedly violate the PUMP Act by failing to provide nursing employees reasonable time to express milk in a private, sanitary place.
By Laurel Kalser • Feb. 20, 2024 -
Permission granted by Starbucks Workers United
Starbucks unionization effortsStarbucks union organizes record 21 stores in 1 day
The organizing blitz is likely intended to pressure the coffee chain, which says it wants to reach contracts at all organized stores this year, during negotiations.
By Aneurin Canham-Clyne • Feb. 20, 2024 -
Courtesy of Starbucks
Starbucks opens first fully accessible store in DC
The chain will begin adding inclusive design elements, like wide pedestrian pathways and power doors, to all new builds and remodels in the U.S.
By Aneurin Canham-Clyne • Feb. 20, 2024 -
Justin Sullivan via Getty Images
Burger King, Popeyes lean into kiosks, remodels to spur speedy service
Parent company Restaurant Brands International is focusing on improving speed and convenience as drivers of customer satisfaction.
By Bryan Wassel • Feb. 15, 2024 -
Scott Olson via Getty Images
Shake Shack promotes Michael Kark to expanded global licensing role
Kark, who has been with the chain for nearly 12 years, will focus on expanding its international footprint and partnering with more licensed operators.
By Julie Littman • Feb. 15, 2024 -
Courtesy of Dunkin'
Roark rumored to be seeking Inspire Brands IPO
With a potential valuation of $20 billion, an IPO for the parent company of Dunkin’ and Arby’s would be one of the biggest in the restaurant industry in over 20 years.
By Julie Littman • Feb. 15, 2024 -
Courtesy of Burger King
How Burger King boosted franchisee profitability in 2023
Following the franchisor’s hefty investments in marketing, remodels and redesigns, operators reported higher than expected profitability.
By Julie Littman • Feb. 14, 2024 -
Kate Tornone/Restaurant Dive
Boston Market owner Jay Pandya files for bankruptcy a second time
Pandya originally filed for bankruptcy in December, but that case was dismissed after he failed to respond to court orders for more information.
By Julie Littman • Feb. 14, 2024 -
Permission granted by Inspire Brands
Inspire Brands buys delivery tech firm Vromo
The parent company of Dunkin’ and Buffalo Wild Wings bought the firm for an undisclosed sum, marking its first deal since its $11.3 billion Dunkin’ buy.
By Emma Liem Beckett • Feb. 13, 2024 -
Courtesy of Smokey Bones
Smokey Bones revamps loyalty program
Members now receive five points for every dollar spent compared to one point, accelerating the rate in which points are accrued.
By Julie Littman • Feb. 9, 2024 -
Kate Tornone/Restaurant Dive
Is Boston Market’s ambitious menu rotation actually happening?
Restaurant Dive contacted 21% of the shrinking chain’s remaining stores to see if they had begun offering the first two international-inspired dishes announced in January. Here’s what we found.
By Aneurin Canham-Clyne • Feb. 9, 2024
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