Operations: Page 11
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Walmart grows roster of fast-casual, in-store dining partners
The retailer is entering a tie-up with Crave Hot Dogs & BBQ to house the restaurant’s Express Model in select locations.
By Peyton Bigora • Aug. 5, 2024 -
Chili’s deploys Ziosk pay-at-table tech
The tabletop tablets, which Chili’s previously used up until four years ago, are expected to increase guest engagement and loyalty enrollment.
By Julie Littman • Aug. 5, 2024 -
Shake Shack’s drive-thru times are way too long, CEO says
Customers right now have to wait twice as long as they should in the key service area, Rob Lynch said. To speed things up, the company is taking steps like combining menu items.
By Julie Littman • Aug. 2, 2024 -
Denny’s ramps up value with relaunch of popular menu
The $2, $4, $6, $8 menu will return in the next few weeks with the addition of a $10 category after initial tests revealed an uptick in traffic and improved customer perception of value.
By Julie Littman • Aug. 2, 2024 -
Rubio’s accepts $40M sale bid
TREW Capital Management, which is owned by former BBQ Holdings CEO Jeff Crivello, will buy the brand months after acquiring its secured debt.
By Julie Littman • Aug. 1, 2024 -
Wingstop cracks $2M AUV in another record-breaking quarter
The fast casual chain’s same-store sales were up 28.7%, the highest growth rate since Q2 2020, which puts it in stark contrast to chains like McDonald’s and Starbucks that posted declines.
By Aneurin Canham-Clyne • July 31, 2024 -
Batbox secures $7.3M financing, plots US expansion
The baseball-focused eatertainment chain will open its first location in Texas in early 2025 and plans to have 25 units by 2030.
By Julie Littman • July 31, 2024 -
Taco Bell to deploy drive-thru voice AI to hundreds of US locations
The technology is part of Yum’s ongoing strategy to create a digital ecosystem that can improve operations and boost profits.
By Julie Littman • July 31, 2024 -
Starbucks’ US traffic troubles continue
Domestic comparable traffic fell 6% in Q3 despite the chain’s efforts to drive sales with product launches and improved operational throughput.
By Aneurin Canham-Clyne • July 31, 2024 -
McDonald’s pilots a ‘more satiating burger’
In addition to improving its core burgers, the chain plans to further deploy its McCrispy platform, now available in over 55 markets globally.
By Julie Littman • July 30, 2024 -
McDonald’s posts first decline in US comp sales since 2020
Guest counts declined during the quarter, but the chain’s $5 Meal Deal has started to bring back low-income consumers and shift sentiments regarding its value proposition.
By Julie Littman • July 29, 2024 -
Cava wants to improve its dining room ambiance. Should other QSRs follow suit?
QSRs typically don’t want people to linger, but experts say there are steps operators can take to forge a deeper connection with diners while also keeping them moving.
By Danielle McLean • July 29, 2024 -
Checkers & Rally’s opts for outsourced distribution
By partnering with McLane Company, the fast food franchise is seeking a more streamlined and cost efficient logistics model.
By Philip Neuffer • July 29, 2024 -
Northwalker. (2022). Retrieved from Wikimedia Commons.
What drove Texas Roadhouse’s 9% same-store comps
The casual chain has not seen a drop off in consumer demand and has not resorted to promotions to drive traffic.
By Julie Littman • July 26, 2024 -
Town & Country Markets debuts in-store restaurant
The Seattle-area grocer collaborated with chef and restaurateur Ethan Stowell on Field House, which opened last week in the Mill Creek, Washington, store.
By Catherine Douglas Moran • July 26, 2024 -
Chipotle’s advanced equipment strategy takes a step forward
The fast casual giant said its avocado processing machine and automated digital makeline are in the final steps before in-restaurant testing.
By Aneurin Canham-Clyne • July 26, 2024 -
Marco’s opens first location with new digital-focused design
The prototype, which has the option for a pickup door and window, is expected to accelerate the chain’s growth while improving customer services.
By Julie Littman • July 25, 2024 -
Red Lobster expects positive net income by fiscal 2026
The chain also anticipates adjusted EBITDA growth of 43% from fiscal 2025 to 2027 after emerging from Chapter 11.
By Julie Littman • July 25, 2024 -
Retrieved from Casey's.
C-stores see higher loyalty retention than QSRs, data shows
However, they sign up new members much more slowly than quick- and full-service restaurants, according to data from Paytronix.
By Jessica Loder • July 24, 2024 -
Bojangles to deploy voice AI at hundreds of drive-thrus
The chicken chain is positioning itself as an aggressive early-adopter of drive-thru voice AI, and says Hi Auto’s tool is more than 95% accurate.
By Aneurin Canham-Clyne • July 23, 2024 -
How chains are competing in the 2024 value wars
From McDonald’s and Burger King’s $5 meals to Del Taco’s $2 menu, fast food chains ramped up their value meals this year to attract price-sensitive guests.
By Julie Littman • July 22, 2024 -
Sponsored by Tattle
The true cost of not having enough guest insights for your restaurants
Restaurants are bleeding revenue because they overlook these crucial operational insights.
July 22, 2024 -
Sizzler upgrades burger menu
The Prime Rib Burger and Crispy Bacon Burger are part of the chain’s efforts to refresh its image, said Robert Clark, Sizzler USA’s chief growth officer.
By Julie Littman • July 19, 2024 -
Perkins enters value wars with breakfast trios
The chain’s Great American Trio sells at a price point of $5 to $7, making it competitive with similar meals offered by Denny’s and IHOP.
By Julie Littman • July 19, 2024 -
One Table Restaurant Brands files for Chapter 11 bankruptcy protections
Fees on third-party orders and rising debt costs meant a partial recovery from 2020 was not enough to allow the parent company of Tender Greens and Tacaya to repay its creditors.
By Aneurin Canham-Clyne • July 18, 2024