Chick-fil-A customers sue chain over 'deceitful' delivery costs

The proposed class action lawsuit claims that though the QSR promised a flat, low-price delivery fee of $2.99 to $3.99, it charged 25% to 30% more for food ordered online for delivery than food ordered in-store or for pickup. 

By Julie Littman • Oct. 13, 2021

DoorDash beefs up ad capabilities for restaurants, CPG brands

The delivery platform is working to generate additional revenue as its growth slows from the highs reached during the pandemic's peak.

By Chris Kelly • Oct. 12, 2021

How host kitchens are propelling virtual brands forward

Despite the rapid expansion, many experts question whether delivery-only concepts have long-term sustainability.

By Julie Littman • Oct. 11, 2021

TGI Fridays will launch 300 ghost kitchens with Reef Technology

This is Reef's first deal with a global casual chain, which comes just a few months after the firm announced major expansion plans with 800 Degrees Pizza and Wendy's. 

By Alicia Kelso • Oct. 8, 2021

Reef Technology acquires logistics partner Bond

The acquisition strengthens Reef's distribution capacity, which will now include Bond's last-mile delivery nano-warehouses.

By Emma Liem Beckett , Aneurin Canham-Clyne • Oct. 7, 2021

Want to expand through host kitchens? Here's what you need to know.

Brands should keep in mind how they plan to maintain consistency in food quality and the customer experience.

By Julie Littman • Oct. 7, 2021

ChowNow launches Order Better Network

The commission-free, online ordering platform can now connect restaurants to more than a dozen channels for delivery and takeout orders, including Yelp, OpenTable and Snapchat. 

By Alicia Kelso • Oct. 5, 2021

All Day Kitchens receives $65M in funding for expansion

This latest round of funding brings the total money raised by the ghost kitchen platform to $102.5 million since its founding in 2018. 

By Alicia Kelso • Oct. 4, 2021

Recipe for revenue: Why restaurants are becoming host kitchens

Restaurants are leveraging unused kitchen capacity to facilitate the delivery of other brands and rake in extra cash.

By Julie Littman • Oct. 4, 2021

Reef Technology to open 500 ghost kitchens with 800 Degrees Pizza

The deal, which will add units in the U.S., Canada and international markets, comes less than two months after Reef partnered with Wendy's to open 700 kitchens.  

By Aneurin Canham-Clyne • Sept. 30, 2021

Cousins Subs adds a storefront to its ghost kitchen

The restaurant chain now offers seating for 14 guests and pickup at the previously delivery-only unit, which opened in downtown Milwaukee in 2019.  

By Alicia Kelso • Sept. 28, 2021

Grubhub to give $2M in grants to LGBT restaurant owners

The delivery giant is partnering with the National LGBT Chamber of Commerce to provide grants between $5,000 and $100,000 to vulnerable restaurants.

By Aneurin Canham-Clyne • Sept. 27, 2021

Why alcohol delivery will still be a big opportunity post-pandemic

Alcohol delivery is at the nexus of two big trends: on-demand delivery and eCommerce.

Sept. 27, 2021

New York City Council passes delivery worker protection laws

The legislation includes a requirement for restaurants to provide couriers access to their bathrooms and set minimum pay for workers, representing the broadest protections for these workers in the U.S. 

By Julie Littman • Sept. 24, 2021

Uber Eats adds search feature for takeout orders

Users who open the map on the Uber Eats app can search for any type of cuisine to find out what's nearby, including the exact distance from a selected location.

By Alicia Kelso • Sept. 23, 2021

DoorDash rolls out alcohol delivery to 20 states

Customers can toggle to the alcohol tab in the company's app to search for beverages from restaurants, grocery stores, local retailers and convenience stores.

By Julie Littman • Sept. 20, 2021

NYC pauses restaurant data-sharing law

The city agreed not to enforce the contested statute until the case filed by DoorDash is resolved, according to court documents filed Monday.

By Julie Littman • Updated Oct. 5, 2021

Chick-fil-A to launch 3 virtual concepts in Nashville

This fall, guests ordering from the chain's delivery kitchen concept Little Blue Menu can order from Flock & Farm, Garden Day and Outfox Wings, as well as menu items from Chick-fil-A. 

By Julie Littman • Sept. 15, 2021

Uber Eats, Postmates deploy tiered pricing structures

The delivery platforms' 15%, 25% and 30% commission plans mirror a DoorDash offering launched in April, and come as some markets enact permanent delivery fee caps.

By Alicia Kelso • Sept. 13, 2021

Delivery companies sue New York City over permanent 15% fee cap

DoorDash, Uber Eats and Grubhub filed a joint lawsuit on Thursday claiming that price controls ultimately harm restaurants, couriers and consumers.

By Julie Littman • Sept. 10, 2021

Jollibee debuts mobile kitchen with DoorDash in push for North American expansion

The two companies collaborated on the design, turning a flatbed trailer into a customized working kitchen with fryers, utility connectivity, storage and refrigeration.

By Alicia Kelso • Sept. 2, 2021

California bill would allow restaurants to set menu prices on delivery platforms

AB 286 would also require aggregators to show customers and restaurants itemized cost breakdowns of third-party fees and commissions.

By Emma Liem Beckett • Sept. 2, 2021

Chicago accuses Grubhub, DoorDash of deceptive business practices

The city claims the platforms advertise services from non-partner restaurants without their consent and bait and switch customers with steep delivery fees. Both companies deny these allegations.

By Alicia Kelso , Julie Littman • Aug. 30, 2021

New York City Council passes permanent 15% delivery fee cap

Once the legislation is signed into law by Mayor Bill de Blasio, the Big Apple will join San Francisco as the only two cities to make delivery commission caps permanent.

By Alicia Kelso • Aug. 27, 2021

Perkins debuts virtual bakery brand

Restaurants carrying the Bakery by Perkins virtual concept during its test phase experienced a bakery category sales increase of 10% to 20%.

By Alicia Kelso • Aug. 26, 2021