Corporate Operations: Page 4
-
Donuts and do nots: Krispy Kreme’s first ESG report reveals carbon emissions spike
The chain said it achieved carbon neutrality in some global operations through carbon offsets, despite a jump in scope 1 and scope 2 emissions overall.
By Zoya Mirza • Dec. 18, 2023 -
Wingstop names CIO
Chris Fallon joins the wing brand as it prepares to roll out a $50 million in-house technology platform built to allow it to leave Olo’s system.
By Aneurin Canham-Clyne • Dec. 15, 2023 -
Q&A
Cava is bolstering customization through catering, loyalty strategy
The Mediterranean chain is testing restaurant models with expanded kitchen space to support catering and a new, bankable points rewards program to deepen engagement, said CEO Brett Schulman.
By Emma Liem Beckett • Dec. 14, 2023 -
Chipotle invests in regenerative farming robots
The restaurant chain is looking to reduce its dependence on conventional fertilizer with a fleet of autonomous, weed-cutting bots.
By Sarah Zimmerman • Dec. 14, 2023 -
Papa Johns taps The Martin Agency, Carat in agency shakeup
Both shops pitched the pizza chain on insight-driven strategies that can drive cultural relevance and improve areas like targeting and loyalty.
By Chris Kelly • Dec. 13, 2023 -
CosMc’s service model, pricing unlikely to hurt Starbucks, analysts say
The concept’s drinks and snacks are similar to Starbucks and Dutch Bros’ offerings, but CosMc’s comparative discount may not make up for a “lack of human interaction,” per a William Blair report.
By Aneurin Canham-Clyne • Dec. 12, 2023 -
McDonald’s doubles down on geofencing
The chain will expand its Ready on Arrival mobile pickup technology, which can trim wait times by about 60 seconds, in its top six markets by 2025.
By Emma Liem Beckett • Dec. 11, 2023 -
McDonald’s taps Google Cloud to super-size analytics, AI
The fast food giant said it plans to leverage the hyperscaler’s hardware and software capabilities across thousands of locations worldwide.
By Matt Ashare • Dec. 8, 2023 -
McDonald’s CosMc’s chain is coming for Starbucks customers
The beverage-forward concept is targeting the “3 p.m. slump” — a daypart Starbucks is also working to improve — with highly customizable caffeinated beverages and select food items, CEO Chris Kempczinski told investors Wednesday.
By Emma Liem Beckett • Dec. 7, 2023 -
Dave & Buster’s sees future in revamped restaurants and loyalty growth
The restaurant chain is remodeling its store fleet and enhancing its loyalty program with personalized offerings.
By Bryan Wassel • Dec. 7, 2023 -
6 key details about CosMc’s, McDonald’s new fast food chain
CEO Chris Kempczinski said he believes McDonald’s has “the right to win” the afternoon “beverage pick-me-up occasion” with its new concept, which will be tested in three markets over at least one year.
By Emma Liem Beckett • Dec. 7, 2023 -
McDonald’s aims for 50K units by 2027, plans AI deployment
To reach that mark, the restaurant chain will need to increase its growth rate by roughly 80% to about 2,200 openings per year.
By Emma Liem Beckett • Dec. 6, 2023 -
Column
Fueling Up: People hate Wawa’s pizza. Here’s what the company can do about it.
Critics and consumers have harshly judged the retailer’s pies since they debuted this summer. If sales are also poor, it may need to pull pizza from its menus, one expert says.
By Brett Dworski • Dec. 5, 2023 -
McDonald’s asks SCOTUS to hear no-poach case
A group of former employees sued in 2018, alleging that hiring restrictions between the fast food chain and its franchises constituted a “per se” violation of the Sherman Antitrust Act.
By Ryan Golden • Dec. 4, 2023 -
Papa Johns will pay $175K to settle ADA claim involving service dog
The worker was not allowed to bring to work the dog he needed for his commute — despite running the accommodation past the store manager ahead of time, according to the complaint.
By Emilie Shumway • Dec. 4, 2023 -
Q&A
Why Domino’s is awarding half a million dollars in snow plowing grants
Chief Brand Officer Kate Trumbull explained how the chain’s latest effort shows off an "experienced by few, seen by many" ethos.
By Chris Kelly • Dec. 4, 2023 -
Brinker appoints MGM Resorts exec as Maggiano’s president
Dominique Bertolone joins the casual dining Italian brand as it faces sliding traffic and looks to resume growth.
By Aneurin Canham-Clyne • Dec. 1, 2023 -
Inspire Brands changes its corporate structure
The company’s new structure is centered on brands, commercial and company restaurants and growth, to take advantage of its scale and shared services.
By Aneurin Canham-Clyne • Nov. 30, 2023 -
Kitchen United will sell or close all physical units, pivot to software
The ghost kitchen pioneer, which raised $100 million last year to expand its food halls, began to offload its physical locations months ago. It has already shuttered its Kroger outposts, which made up 44% of its footprint.
By Aneurin Canham-Clyne , Catherine Douglas Moran • Updated Nov. 29, 2023 -
Starbucks adds 4 holiday cold foam flavors
Starbucks’ new holiday cold foam could help drive year-round consumption of cold coffee, even as customization strains store-level labor.
By Aneurin Canham-Clyne • Updated Nov. 29, 2023 -
Starbucks introduces oversight committee to improve governance
The coffee chain said the Environmental, Partner and Community Impact committee will help improve its supply chain operations and employee relationships.
By Zoya Mirza • Nov. 27, 2023 -
Sponsored by Clune Construction
Taking off in style – Turning airport terminals into premium dining and hospitality destinations
How airports are transforming terminal dining from a passenger hassle into an enjoyable part of travel.
Nov. 27, 2023 -
Bar Louie offers 50% franchise fee discount for first-time operators
The casual chain also developed a contemporary, flexible design as part of its strategy to accelerate franchise growth.
By Aneurin Canham-Clyne • Nov. 17, 2023 -
Checkers and Rally’s names CFO, CMO
Michael Blair, previously at Miller’s Ale House, joins the chain as CFO, while Scott Johnson, previously at Jollibee, takes the CMO role.
By Aneurin Canham-Clyne • Nov. 17, 2023 -
Starbucks unionization efforts
Starbucks Workers United stages second ‘Red Cup Rebellion’ strike
In its second annual demonstration against one of Starbucks’ key holiday promotions, the union seeks to increase customer involvement.
By Aneurin Canham-Clyne • Nov. 16, 2023