Corporate Operations: Page 17
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Report: Full-service chains surpass pre-pandemic sales
The Cheesecake Factory saw the highest sales boost during Q3 2022, increasing 33% compared to Q3 2019, per Bloomberg Second Measure.
By Julie Littman • Oct. 24, 2022 -
Applebee’s hires Papa Johns, BJ’s vet as culinary lead
Chef Scott Rodriguez has over two decades of casual dining experience, and helped chains create new offerings through research and development.
By Emma Liem Beckett • Oct. 24, 2022 -
How chicken chain Raising Cane’s scaled and modernized
The leadership at Raising Cane’s knew that in order to keep growing successfully, they would need to ditch paper processes and legacy systems.
By Lindsey Wilkinson • Oct. 20, 2022 -
McDonald’s to sell Krispy Kreme doughnuts in Louisville
Three doughnut varieties will be available for in-restaurant and drive-thru purchases at nine McDonald’s units starting Oct. 26.
By Emma Liem Beckett • Oct. 18, 2022 -
El Pollo Loco hires Dunkin’ VP as COO
Maria Hollandsworth, formerly regional VP of operations at the coffee chain, will support El Pollo Loco’s expansion as it focuses on multi-unit franchise deals.
By Aneurin Canham-Clyne • Oct. 18, 2022 -
3 KFC US execs to retire due to inflation impacts
The chain’s COO, CFO and national field operations director are exiting due to rising interest rates’ effect on pension funds, The Wall Street Journal reports.
By Julie Littman • Oct. 17, 2022 -
Franchise spotlight: Pizzeria Uno checks into hotels
By focusing on hotel operators, the company expects low upfront franchisee costs and faster conversion times compared to ground-up development.
By Julie Littman • Oct. 17, 2022 -
Why companies like Fat Brands, BBQ Holdings are co-branding units to scale up
The strategy can boost AUVs, grow sales and offer brand diversity for landlords, say Fat CEO Andy Wiederhorn and BBQ Holdings CEO Jeff Crivello.
By Julie Littman • Oct. 13, 2022 -
Starbucks, Delta link rewards programs
Starbucks customers can now earn Delta SkyMiles by buying coffee, as well as double points on purchases made on days they travel with Delta.
By Aneurin Canham-Clyne • Oct. 13, 2022 -
Will Toast achieve profits next year?
Restaurant payments company Toast may be on a path to profitability by the third quarter of next year, Mizuho Americas analysts predicted this week.
By Caitlin Mullen • Oct. 12, 2022 -
BurgerFi launches marketing and loyalty overhaul
The chain is revamping its app and website to increase the channels through which customers can access rewards, as part of a broader brand redesign.
By Aneurin Canham-Clyne • Oct. 11, 2022 -
Puttshack raises $150M in capital to support rapid US growth
With capital from funds managed by BlackRock and support from Promethean Investments, Puttshack plans to open nearly a dozen U.S. units through 2023.
By Julie Littman , Emma Liem Beckett • Oct. 11, 2022 -
Zaxby’s revamps loyalty program and mobile app
The chicken chain’s Zax Rewardz offering replaces the existing Zax Fanz Club with a points-for-dollars system.
By Aneurin Canham-Clyne • Oct. 11, 2022 -
Dunkin’ rewards members can now earn points twice as fast
The chain’s new offering, Dunkin’ Rewards, lowers the threshold to start redeeming points and increases flexibility in how customers can use rewards.
By Aneurin Canham-Clyne • Oct. 7, 2022 -
Inspire moves Buffalo Wild Wings CMO to Arby’s
Rita Patel will be responsible for the brand’s strategy, menu changes, advertising and marketing communications.
By Aneurin Canham-Clyne • Oct. 5, 2022 -
Kura Sushi USA hires Shake Shack vet as CFO
Jeff Uttz, who was Shake Shack’s CFO during its IPO, joins the sushi chain as it regains sales and growth momentum following pandemic troubles.
By Julie Littman • Oct. 4, 2022 -
Wienerschnitzel parent promotes insider to COO
Rusty Bills, who has worked with Galardi Group for more than 15 years, will oversee operations at the company’s three brands.
By Aneurin Canham-Clyne • Oct. 4, 2022 -
What should Starbucks’ incoming CEO prioritize?
Five experts share their thoughts on how Laxman Narasimhan should approach union pressure, store development and redefining a corporate ethos.
By Emma Liem Beckett , Aneurin Canham-Clyne • Oct. 3, 2022 -
McDonald’s adds Disney exec to board
Kareem Daniel’s 15 years of experience at Disney could prove helpful as the chain works to improve customer relations, digital business and diversity.
By Julie Littman • Oct. 3, 2022 -
Report: Starbucks’ smaller formats report higher traffic counts
The chain’s smaller units drove 15% more visits per square foot in the past year compared to larger units, Placer.ai finds.
By Alicia Kelso • Sept. 30, 2022 -
McDonald’s repackages Happy Meals for adults with cult streetwear label
Meant to invoke nostalgia, the menu bundles come with unique art and collectible figurines as the chain tries to align with pop culture tastemakers.
By Peter Adams • Sept. 30, 2022 -
Biglari gains Cracker Barrel board seat
The dining brand will expand its board from 10 seats to 11, with Sardar Biglari nominee Jody Bilney filling the additional seat.
By Aneurin Canham-Clyne • Sept. 30, 2022 -
Hooters’ parent company adds development chief
HOA Brands has tapped Michael Arrowsmith, an experienced franchise executive, to oversee the ongoing growth of Hooters and Hoots Wings.
By Aneurin Canham-Clyne • Sept. 29, 2022 -
McDonald’s won’t postpone franchising changes, operator group claims
The National Franchisee Leadership Alliance requested policy amendments be delayed from January to June 2023.
By Emma Liem Beckett • Sept. 29, 2022 -
Chuck E. Cheese parent names 3 execs to support expansion
Two regional Chuck E. Cheese VPs will support its growth in the Southwest and Northwest, and sister chain Peter Piper Pizza has named a new COO.
By Alicia Kelso • Sept. 28, 2022