Consumer Trends: Page 19
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Courtesy of Popeyes
Popeyes launches its first loyalty program
The move comes as Popeyes' digital sales make up about 14% of total sales in the U.S. and have contributed to the chain's continued double-digit same-store sales growth throughout the COVID-19 crisis.
By Alicia Kelso • June 17, 2021 -
Courtesy of Dutch Bros
Dutch Bros IPO prices above forecast for $3.8B valuation
The coffee chain will go public on the New York Stock Exchange Wednesday and raised the price of its shares to $23 each, an increase from its previously announced pricing of $18 to $20 per share.
By Alicia Kelso • Updated Sept. 15, 2021 -
Explore the Trendline➔
sam edwards via Getty Images
TrendlineMenu development
Restaurants big and small are experimenting with their menus to align with the preferences of on-the-go diners and mitigate the impact of rising food costs, supply chain disruption and shrinking consumer discretionary funds.
By Restaurant Dive staff -
Scott Olson via Getty Images
Yelp records its highest seated diners total ever in May
The number of diners seated via the platform, which surpassed pre-pandemic highs, was up by 48% in May 2021 compared to May 2019.
By Alicia Kelso • June 15, 2021 -
Courtesy of Burger King
Burger King trolls Chick-fil-A with LGBTQ donations during Pride
The latest escalation of the chicken sandwich wars is a not-so-subtle dig at a company with a history of donating to anti-LGBTQ charities.
By Chris Kelly • June 9, 2021 -
Report: Chick-fil-A triples Popeyes' share of chicken sandwich delivery spend
Almost two years after the chicken sandwich wars began, Edison Trends data shows Chick-fil-A captured 41% of money spent, followed by McDonald's and then Popeyes.
By Emma Liem Beckett • June 4, 2021 -
Scott Olson via Getty Images
Chicago and other cities support outdoor dining expansions even as pandemic wanes
Expanded outdoor dining has been "a critical lifeline" for restaurants. As some cities aim to extend the changes or make them permanent, Chicago is awarding $2.3 million in grants for those and other community outdoor spaces.
By Jason Plautz • June 2, 2021 -
Stephanie Keith via Getty Images
Report: Most diners still want restaurant workers to mask up
Sixty-five percent of consumers say safety gear worn by restaurant workers is "absolutely required" for them to feel comfortable eating out, Datassential finds.
By Alicia Kelso • June 1, 2021 -
Courtesy of Yelp
Yelp adds LGBTQ-owned business search filter
Searches for LGBTQ-owned businesses on the platform jumped by more than 150% in April versus one year ago.
By Alicia Kelso • May 24, 2021 -
Spencer Platt via Getty Images
Report: Diner demand is up at full-service restaurants, but guest sentiment is down
Sit-down operators may be busier than ever since the start of the pandemic, but guest sentiment declined during Q1 because of frustration with service and ambiance, according to Black Box Intelligence data.
By Julie Littman • May 24, 2021 -
Courtesy of PR Newswire
Chuck E. Cheese debuts mobile app and rewards program
The eatertainment chain is angling to lure customers with an omnichannel approach that provides incentives for in-store, online and mobile orders.
By Alicia Kelso • May 20, 2021 -
Study: 92% of diners plan to maintain digital ordering habits post-vaccine
PYMTNTS/Paytronix research also found that 57% of vaccinated diners use loyalty programs compared to 42% of unvaccinated diners, which could be because immunized diners spend more on food orders, per the report.
By Alicia Kelso • May 7, 2021 -
Five Guys franchisee opens the chain's first US ghost kitchen
Encore Restaurants, the largest Five Guys franchisee, opened a delivery-only location in Garland, Texas, on May 1, joining a growing list of chains using this channel for expansion.
By Alicia Kelso • May 5, 2021 -
Permission granted by The Lucques Group
Study: 60% of consumers are comfortable dining out
The percentage of consumers who said they would feel safe dining out never exceeded 42% in all of 2020, but that number has now reached its highest level since the pandemic, according to Morning Consult data.
By Alicia Kelso • May 4, 2021 -
Permission granted by Flowers Foods
Sponsored by Flowers BakeriesInnovation starts from the bun up
Innovative breads and buns can make your bottom line rise like a fine dough.
May 3, 2021 -
Permission granted by Saputo Foodservice
Sponsored by Saputo FoodserviceMozzarella rising: what consumers want
Read how you can leverage its popularity to make mouths water for your menu.
May 3, 2021 -
Courtesy of PR Newswire
7-Eleven makes an aggressive play for the QSR space
While announcing its latest Evolution Store, which will house two eateries, COO Chris Tanco said the convenience store chain wants to open nearly 150 restaurants this year.
By Alicia Kelso • April 30, 2021 -
Anna Hrushka/Restaurant Dive
Businesses can only expect limited boost from stimulus checks: Fed study
Households have channeled federal stimulus checks primarily towards savings or reducing debt, giving businesses just a limited lift from consumer spending, according to the New York Federal Reserve.
By Jim Tyson • April 28, 2021 -
Courtesy of Starbucks
Starbucks' digital success partially driven by AI engine, CEO Kevin Johnson says
Deep Brew personalizes diner offers to secure loyalty and drive more frequent engagement. Though transactions were down 10% for Q2, ticket prices rose 22%.
By Emma Liem Beckett • April 28, 2021 -
Intouch Insight
Sponsored by Intouch InsightConsumer habits: Lessons learned during a year of uncertainty
Explore feedback from consumers across North America to understand how their priorities have changed.
April 26, 2021 -
Courtesy of Taco Bell
Study: 39% of married parents would spend more at a restaurant with a loyalty program
Married parents would also purchase more at restaurants if they could order and pay digitally, while single parents are more likely to order more through curbside pickup, research from PYMNTS and Paytronix finds.
By Alicia Kelso • April 23, 2021 -
Courtesy of PR Newswire
Deliverect lands another $65M in funding, 1 year after raising $18M
The tech company will use the cash infusion to support further R&D, solidify its position in the U.S. and continue its international expansion.
By Alicia Kelso • April 21, 2021 -
Courtesy of Toast
Toast adds enhanced tools to contactless order and pay platform
The new options aim to cut overhead costs while allowing guests to create group orders from individual devices and place it onto one check, as well as start a tab on their own.
By Alicia Kelso • April 15, 2021 -
Report: 37% of diners order delivery from the channel with the lowest fees
Research from BentoBox and The Infatuation also finds that nearly 50% of diners would order delivery directly from a restaurant if it's an easy process.
By Alicia Kelso • April 12, 2021 -
OpenTable opens 1st restaurant as innovation lab
The reservation platform's brick-and-mortar eatery is located inside Kayak Miami Beach — the first hotel from sister company Kayak— and will be used to hone diner data and develop new technology.
By Alicia Kelso • April 8, 2021 -
Permission granted by Taco Bell
Restaurants could see up to 30% check boost from latest stimulus, Rabobank predicts
This forecast is double what the previous two rounds of stimulus checks provided restaurants. During the four weeks immediately after those payments were made, restaurant spending was up 10% to 15%.
By Alicia Kelso • April 7, 2021
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