Name: Justin Mennen
New title: Chief information and technology officer, Shake Shack
Previous title: Executive vice president, chief digital and technology officer, Rite Aid
Mennen, who will begin his new role on Jan. 13, has more than two decades of experience in technology positions, according to his LinkedIn profile.
At Shake Shack, the company said Mennen will oversee the chain’s information technology, including developing and implementing strategy, systems and processes that will aid operations and business objectives, according to the press release.
Mennen will report to CEO Rob Lynch and work with the executive team to “identify opportunities for technology innovation, improve business processes and enhance the guest experience,” the press release said.
In his previous role at Rite Aid, Mennen oversaw digital and technology organizations and helped improve online platforms and modernize systems across 2,400 locations.
He also drove innovations and operational improvements in leadership positions at Estée Lauder, CompuCom and Dell Technologies. His expertise includes technology strategy, cybersecurity and large-scale implementation of systems.
“I look forward to collaborating with the team to drive growth, advance our digital capabilities and deliver solutions that fuel Shake Shack’s ongoing success,” Mennen said in a statement.
Shake Shack has leaned heavily on technology during the past few years as it grows its digital channels and implements kiosk ordering. Last year, executives said kiosk use had become its largest and most profitable ordering platform. The company also plans to launch a loyalty program this year to help drive sales and customer retention.
Mennen’s appointment is the latest change in the company’s C-suite during the last year. Lynch became Shake Shack’s CEO in May and Stephanie Sentell took the chief operating officer post a month later.
