Cartwheel’s AI-powered platform enhances restaurant delivery performance by offering flexible delivery management solutions. A partnership with Lou Malnati’s, the legendary Chicago deep dish pizza company, highlights how Cartwheel can help restaurants achieve significant improvements in their delivery performance.
Lou Malnati’s utilizes Cartwheel to manage in-house, third-party, catering, and hybrid delivery models. Since implementing Cartwheel's technology, the brand has significantly increased the speed of deliveries. This improved efficiency has helped streamline operations and enhance the overall customer experience.
The partnership highlights the restaurant industry's shift toward a new wave of delivery management solutions, where advanced solutions integrate automation and hybrid fleet management to overcome traditional delivery challenges.
“In today's competitive restaurant landscape, reliable and efficient delivery is no longer optional – it's essential to our customer experience,” said Matt Stern, VP of Operations, Lou Malnati's. “Cartwheel's technology has transformed our delivery operations, allowing us to meet customer expectations even during our busiest periods around the Super Bowl and Valentine’s Day. The flexibility of their platform supports our in-house drivers while seamlessly integrating third-party services when we need additional capacity.”
Beyond faster deliveries, Lou Malnati's has leveraged Cartwheel's technology to improve overall operational efficiency in an increasingly challenging restaurant environment marked by staffing shortages and high customer demand. The AI-powered auto-dispatch has helped the pizzeria optimize its delivery operations through multiple high-volume events, including Super Bowl, Valentine's Day, and Pi Day.
“As we approach Deep Dish Pizza Day on April 5th, we're proud to highlight how Lou Malnati's is elevating the delivery experience for their customers,” said Alex Vasilkin, co-founder and CEO, Cartwheel. “The Lou Malnati’s commitment to delivery excellence demonstrates why they remain legacy leaders in the pizza industry.”
About Cartwheel
Cartwheel is an enterprise delivery management platform for restaurants and beyond. Established in 2012 as a Los Angeles-based delivery restaurant, the company rapidly shifted into a leading delivery outsourcing business. When the founders discovered the delivery management software they needed didn't exist, they decided to build it themselves.
Cartwheel's delivery management platform is trusted by dozens of the restaurant industry’s most innovative brands and marketplaces, including more than 25 of NRN's Top 500 Restaurants, as well as Portillo's (also the first minority stakeholder investor), P.F. Chang's, Potbelly, Lou Malnati's and delivery.com.
With native integrations to leading partner platforms including Olo, Toast and ezCater, Cartwheel manages Hybrid Delivery, 3rd-party partnerships with national and 50+ local DSPs, and catering delivery, helping brands increase repeat orders. For more information, visit www.trycartwheel.com.
About Lou Malnati’s
Considered the oldest family name in Chicago pizza, Lou Malnati’s Pizzeria is a family-owned company famous for deep dish pizza and staying true to the original Chicago-style pizza recipe. The company stresses consistency in quality, service, and food, offered in a unique environment by a staff that is committed to one another, the customer, and the community. Lou Malnati’s is passionate about pizza, people and proud to support the local communities they serve one deep dish at a time. There are 70 locations in the Chicagoland area, Arizona, Indiana and Wisconsin. A member of the Malnati family has been running the business since it started in 1971. The Malnati’s signature deep dish is made from a secret family recipe that has been handed down through four generations. For the latest news, visit https://www.loumalnatis.com/