Cartwheel, a leading enterprise delivery management platform today announced that it has been selected by delivery.com as a preferred partner powering deliveries on the delivery.com platform.
delivery.com is a leading online ordering and local delivery platform, with more than 3 million customers ordering from over 12,000 businesses nationwide. This collaboration significantly enhances delivery.com's delivery capabilities, providing an improved experience for merchants and end customers.
With the integration of Cartwheel’s technology, delivery.com introduces a Hybrid Delivery model. While maintaining its own dedicated fleet of drivers, delivery.com can now integrate with major national fleets like Uber Direct as backup during peak times or overflow. This integration will streamline dispatch operations, reducing manual work and leading to faster delivery times for customers.
“At delivery.com, we are committed to providing the best possible experience for our customers,” said Laurence Levine, Executive Head of delivery.com. “Cartwheel's deep integration across the restaurant tech ecosystem aligns perfectly with our goals. This partnership will not only enhance our delivery capabilities with best-in-class technology, but also strengthen our position in the market, allowing us to deliver exceptional service to our customers.”
The partnership also grants delivery.com access to an expanded network of local delivery service providers in areas where their own drivers are not available. Cartwheel’s advanced features for managing third-party fleets are designed to provide a smooth and efficient delivery process, optimizing operations and enhancing order accuracy.
Accurate real-time tracking has always been a priority for delivery.com. Through this partnership, customers can expect enhanced tracking capabilities, allowing them to monitor their orders every step of the way. The integration also facilitates in-app chats between dispatchers and drivers, improving internal communication and ensuring customers receive the best possible service.
Cartwheel CEO, Alex Vasilkin, said, “We are excited to partner with delivery.com to enhance their delivery capabilities. Our technology-driven solutions will enable delivery.com to offer faster, more efficient, and seamless delivery experiences to their customers. Together, we are setting a new standard in the delivery industry.”
To date, Cartwheel has powered deliveries for top brands including Portillo’s (also a Cartwheel investor), P.F. Chang’s, Lou Malnati’s, Potbelly, and more.
About Cartwheel
Cartwheel is an enterprise delivery management platform for restaurants and beyond.
The company was founded in 2012 as a delivery restaurant. After it quickly grew to become one of the most popular delivery operations in Los Angeles, the founders decided to focus solely on the delivery outsourcing business. When the team realized there was no software solution to meet all of their needs, they decided to build it themselves.
Cartwheel offers turnkey solutions for in-house delivery operations, including an easy-to-use driver app, sophisticated dispatch tools for managers, and user-friendly customer interaction functionality.
The company is headquartered in Los Angeles. For more information, visit www.trycartwheel.com
About delivery.com
delivery.com empowers the neighborhood economy by enabling consumers and corporate customers to order online from their favorite restaurants and other local businesses.
More than three million delivery.com customers and delivery.com office clients explore their communities and order from over 12,000 local businesses in nearly 2,000 cities while at home, at work, or on the go. Additionally, delivery.com offers global Business Process Outsourcing (BPO) solutions, providing skilled, cost-efficient support for customer service, dispatch, and closing the customer loop for e-commerce platforms. Headquartered in New York, delivery.com fosters community growth and business success. For more information, visit www.delivery.com and www.callcenter.delivery.com.