CBS NorthStar, a leading provider of Point of Sale (POS) software for restaurants, has announced its new integration with Ovation, an actionable guest feedback platform that drives revenue for restaurant brands.
The integration of CBS NorthStar's innovative POS software with Ovation’s guest feedback platform creates a powerful solution for restaurant brands looking to increase revenue and improve the guest experience. With this integration, restaurants can collect valuable guest feedback, respond to reviews, and track guest sentiment, all within their CBS NorthStar POS system. Customer feedback can be collected online, in-store, or through kiosk or QR ordering.
"We are excited to partner with Ovation to offer our customers a seamless solution for collecting and responding to guest feedback," said Anthony Presley, CTO of CBS NorthStar. "Our POS software is designed to streamline restaurant operations and drive revenue, and by integrating with Ovation, we can help our customers build brand loyalty and drive revenue through actionable guest feedback."
Ovation’s 2-question feedback platform allows restaurants to collect surveys and feedback through a variety of channels, including text messages, email, and social media, and provides real-time insights into guest sentiment. With the integration to CBS NorthStar's POS software, restaurant staff can quickly access guest feedback and respond to reviews, improving the guest experience and building brand loyalty before the guest leaves the premises.
"By partnering with CBS NorthStar, we can offer restaurant brands a powerful solution for managing guest feedback and driving revenue," said Jake Levine, Head of Partnerships at Ovation. "Our platform provides actionable insights that help restaurants make data-driven decisions to improve the guest experience, and by integrating with CBS NorthStar's POS software, we can ensure that feedback happens at the time of sale on all kinds of orders."
The CBS NorthStar and Ovation integration is available now. For more information, please visit cbsnorthstar.com.
About CBS NorthStar: CBS NorthStar provides innovative POS software for restaurants and hospitality businesses. Its cloud-based platform is designed to streamline operations, increase revenue, and improve the guest experience.
About Ovation: Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation uses a 2-question SMS-based survey as a “digital table touch” that has redefined guest feedback. Through frictionless integrations with online ordering platforms and other tools, Ovation allows restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue.